Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Brown

Claxton

Summary

Experienced in implementing safe and efficient driving practices for timely deliveries. Demonstrates exceptional skills in route planning and vehicle maintenance, ensuring operational efficiency. Proven track record of reliability and adaptability, consistently meeting transportation demands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Foam Production

Hyundai Transys Seating System
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

City Carrier Assistant

United States Postal Service, USPS
12.2023 - 08.2024
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Planned and cased mail in sequence of delivery for designated route.
  • Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
  • Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
  • Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
  • Supported retail operations at post offices when necessary, processing transactions and providing information on available products and services.

Clerk

USPS, United States Postal Service
12.2023 - 08.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Customer Service Representative

Teleperformance
02.2024 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Fedex Driver

Matthew Investment LLC.
10.2023 - 12.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Rural Carrier Associate

United States Postal Service, USPS
03.2023 - 11.2023
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Transportation Driver

F & I LLC
03.2022 - 03.2023
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Checked in with dispatch service and updated with current location.

Unloader/ Forklift Operator

Walmart D.C
03.2020 - 08.2021
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Packed items into appropriate containers for shipment.
  • Communicated with floor managers to determine merchandise placement.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Monitored production schedule to keep proper amount of inventory on hand.

Logo/Unloader

Viracon
08.2018 - 03.2020
  • Handled packages with care while transporting from truck to loading dock.
  • Unloaded packages with care and placed in proper staging area.
  • Loaded packages onto pallets and into staging areas as directed.
  • Logo Glass
  • Verifying accuracy of labels.
  • Checking for defects.
  • Measurements

Lead Sales Associate

Dollar General Store
02.2016 - 08.2018
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Kept detailed track of sales and customer information in company system.
  • Reported sales data to upper management for review.
  • Led sales team to exceed quarterly sales goals.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.

Education

Diploma - General Studies

Tattnall County High School
Reidsville, GA

Skills

  • Time Management
  • Optimizing Routes
  • Safe Driving Techniques
  • Passenger Interaction
  • Route Determination
  • Equipment Inspection
  • Time, Mileage and Fuel Tracking
  • Traffic Law Observation
  • Pre- and Post-Trip Inspections
  • Fuel Logs
  • Car Parking
  • Safety
  • Shipping and Receiving
  • Goal-Setting and Prioritization
  • Cash Register Operations
  • Warehouse Operations
  • Inspecting Tickets
  • Verifying Shipments
  • General Housekeeping
  • Fast Reaction Time
  • Teamwork and Collaboration
  • PPE Compliance
  • Pallet Construction
  • Loading and Unloading
  • Material Handling
  • Forklift Operator Certification
  • Critical Thinking
  • Basic Mathematical Calculations
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • Team Leadership
  • Staff Training
  • Safety and Cleanliness Standards
  • Inventory and Stocking
  • Item Ticketing and Pricing
  • Exceeding Customer Expectations
  • Cash Flow Management
  • Accurate Cash Handling
  • Cash Counting
  • Cash Drawer Balancing
  • Goal-Driven
  • Postal Regulations
  • Post Office Operations
  • Undeliverable Mail Handling
  • Carrier Negotiations
  • Customer Needs Assessments
  • Safe Driving
  • Customer Relations
  • Conflict Resolution
  • Prioritization

Certification

DOT Certification

Forklift Certification

Timeline

Foam Production

Hyundai Transys Seating System
08.2024 - Current

Customer Service Representative

Teleperformance
02.2024 - 04.2024

City Carrier Assistant

United States Postal Service, USPS
12.2023 - 08.2024

Clerk

USPS, United States Postal Service
12.2023 - 08.2024

Fedex Driver

Matthew Investment LLC.
10.2023 - 12.2023

Rural Carrier Associate

United States Postal Service, USPS
03.2023 - 11.2023

Transportation Driver

F & I LLC
03.2022 - 03.2023

Unloader/ Forklift Operator

Walmart D.C
03.2020 - 08.2021

Logo/Unloader

Viracon
08.2018 - 03.2020

Lead Sales Associate

Dollar General Store
02.2016 - 08.2018

Diploma - General Studies

Tattnall County High School

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Jasmine Brown