Jasmine Brown

• Welcomed and assisted visitors, patients, or clients, swiftly determining their needs to provide an efficient and supportive experience.
• Scheduling & Coordination: Managed appointment calendars, scheduled meetings, and coordinated meeting room reservations using digital software.
• Answered, screened, and forwarded incoming calls on a multi-line phone system, resolving inquiries and ensuring effective communication.
• Maintained office security protocols through issuing visitor badges, monitoring access control, and accurately logging visitor entries.

Performed general clerical duties, including filing, data entry, photocopying, and handling incoming/outgoing mail and deliveries.

• Processed medical claims and submitted accurate insurance documentation to ensure timely reimbursement.
• Researched and resolved denied or rejected claims to ensure timely reimbursement.
• Verified patient insurance eligibility, deductibles, and coverage details.
• Communicated with insurance providers regarding claim status, payment discrepancies, and authorizations.
• Maintained comprehensive billing records and updated patient account information in electronic systems for accuracy and efficiency.
• Assisted patients with billing inquiries and payment arrangements, enhancing customer satisfaction through professional support.

• Scheduled and confirmed patient appointments while maintaining accurate calendars for multiple providers.
• Verified insurance coverage, updated patient records, and collected necessary documentation prior to visits.
• Checked patients in and out, processed payments, and managed multi-line phone system to ensure seamless patient experiences.
• Assisted in maintaining HIPAA compliance and safeguarding confidentiality of patient information to protect patient privacy.
• Coordinated communication between patients, providers, and insurance companies to support streamlined office operations.
• Maintained clean and organized reception and patient areas while supporting overall office operations.