Jasmine Carr
Atlanta
Summary
A results-driven and dedicated private aviation professional with over 15 years of exceptional customer service experience. Expert in delivering seamless, high-standard service under pressure, ensuring client satisfaction and comfort. Adept at anticipating passenger needs, resolving in-flight issues efficiently, and providing personalized, luxury experiences. Proven ability to adapt and excel in diverse and fast-paced environments, with a background that spans aviation, travel, and high-profile service industries.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Experience and Local Brands Specialist
DBE Consulting
09.2022 - Current
- Lead customer service training programs at Be Relax - ATL airport, boosting sales and client satisfaction
- Integrate local brands, enhancing product variety and partnerships
- Assist local and minority businesses in navigating ACDBE certification and entry into airport concessions
- Conduct feedback analysis and recommend improvements to enhance customer experience and staff engagement
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Designed employee recognition program that improved morale and reduced turnover.
- Developed training materials to enhance staff proficiency and productivity.
Cabin Attendant
Jet Edge International
10.2020 - 10.2023
- Solo crew for FAR 91/135 operations Gulfstream IV, Gulfstream V.,Challenger 305 proficiency
- Curate and execute meticulously crafted catered menus to ensure passengers and flight crew experience exceptional in-flight dining
- Provide passengers with premium onboard service, ensuring their comfort and satisfaction throughout each flight
- Enhanced passenger experience by providing exceptional inflight service and attending to individual needs.
Cabin Hostess
VistaJet Aviation
08.2016 - 10.2018
- Solo crew for FAR 91/135 operations Global 5000, Global 6000,Challenger 350 proficiency
- Managed daily administrative duties related to flight feedback and customer profiles
- Cultivated robust guest relationships, guaranteeing their utmost comfort and satisfaction
- Responsible for providing 5-star in-flight experience for clientele with strong attention to detail
First Class Flight Attendant
Emirates Airline
06.2013 - 09.2016
- Worked collaboratively in a team environment with over 146 nationalities
- Enhanced brand recognition through promotional events and customer engagement as a Brand Ambassador for the World's #1 Airline
- Used critical thinking in problem-solving and decision-making
- Attained swift career advancement, surpassing the standard trajectory through a display of excellent customer service, flexibility, and self-starting initiative
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Group Events Rep
MN Timberwolves/Lynx
06.2010 - 10.2011
- Outperformed annual sales targets, earning promotion from Ticket Sales Consultant to Group Events Representative
- Proactively acquired new business via various sales channels, bolstering revenue streams
- Expertly organized and executed events with precision
- Played a pivotal role in forecasting revenue and forging strategic partnerships
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Collaborated with team members to achieve monthly sales targets.
Education
B.S. - Business Administration & Management
Alabama State University
Montgomery, ALSkills
- High-end customer service delivery
- Silver service style delivery
- Luxury client experience management
- Emergency equipment and procedures
- Aircraft stocking and outfitting
- Catering checks and preparation
- Customer service training and development
- Integration of local brands to enhance service offerings
- Compliance with aviation and service regulations
- Certification review and support
- Effective communication and client engagement
- Problem-solving and resolution expertise
- Compliance monitoring
- Vendor relations
- Team performance improvement
- Customer relationship management
Certification
- Flight Safety International/FACTS
- Gulfstream G550 Cabin Systems Training
- American Heart Association- Adult & Pediatric First Aid, CPR, AED Certified
- WSET Level 2 Wine Course
- SERV Safe- Food Safety Certification
Aircraft Experience
- Gulfstream G650, G550, G450, GIV, GV
- Global 6000, 5000
- Challenger 605, 350, 300
- Dassault F7X, F900
- Boeing 777, 737
- Airbus A380, 330
Timeline
Customer Experience and Local Brands Specialist
DBE Consulting
09.2022 - Current
Cabin Attendant
Jet Edge International
10.2020 - 10.2023
Cabin Hostess
VistaJet Aviation
08.2016 - 10.2018
First Class Flight Attendant
Emirates Airline
06.2013 - 09.2016
Group Events Rep
MN Timberwolves/Lynx
06.2010 - 10.2011
B.S. - Business Administration & Management
Alabama State University
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