Jasmine Cuffee

• Excellent time management skills and ability to multi-task and prioritize work.

• Meticulous worker; attentive to quality and detail.

• Ability to effectively communicate information with data clearly and concisely.

• Utilizes systems such as Georgia Gateway, Salesforce, Document Imaging System (DIS), NexxPhase, and Georgia Childcare and Administrative Payment System (GACAPS) to complete eligibility functions as needed.

• Delivers services that adheres to federal and state requirements.

• Actively contributes to a cooperative team-oriented environment within Scholarship Administration, within the CAPS division, with other DECAL divisions and other agencies, and providers.

• Processing assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility for families.
• Scheduling interviews with clients to determine potential eligibility for CAPS assistance.
• Verifying eligibility through appropriate documents and contact with employer, education institution, and any other third-party that may very eligibility and applying eligibility policies accordingly. Providing resolution to customer concerns and issues that arise.
• Entering data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Set up conference rooms, technology and materials to facilitate meetings.
• Interacted with vendors to purchase and set up equipment and services.
• Screened visitors and issued badges to maintain safety and security.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Created presentations to inform, motivate and persuade internal and external audiences.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Greeted visitors and directed patrons to appropriate locations or departments.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
• Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Screened visitors and issued over 200+ badges to employees to maintain safety and security.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased sales by %80 over 2 years of being with company.
• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Delivered comprehensive tax documentation required for accurate individual and corporate returns.
• Facilitated communication between clients and tax authorities.
• Completed and filed returns with tax departments at local, state and federal levels.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Explained parking rates and retrieval procedures to guests upon arrival.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used OPERA PMS to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
• Assigned and verified vehicle claim tickets upon arrival and retrieval.
• Contacted clients to verify account information and maintain accuracy, resulting in 5% increase in client satisfaction.