Jasmine Dice
Summary
Experienced with handling customer inquiries and resolving issues efficiently. Utilizes strong communication and interpersonal skills to build positive relationships. Track record of maintaining high customer satisfaction and collaborating effectively with team members.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
U-Haul International
Americus, GA
10.2017 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Support Specialist
PharmaCentra
Americus, GA
05.2016 - 10.2017
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Excelled at cross-selling complementary products by highlighting their benefits during interactions with existing customers.
Personal Care Assistant
Innovative Senior Solutions
Americus, GA
01.2015 - 04.2016
- Maintained daily living standards by assisting clients with personal hygiene needs
- Provided ongoing compassionate patient care for each client
- Assisted with meal planning to meet nutritional plans
- Reported concerns to nurse supervisor to promote optimal care
School Bus Monitor
Sumter County Schools
Americus, GA
08.2012 - 05.2014
- Accompanied driver and children on bus route to keep students safe and protected
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders
- Protected students from physical and verbal bullying
Education
High School Diploma -
Americus- Sumter High School
Americus, GA05.2007
Skills
- Customer Services
- Documentation and Reporting
- Company Policies and Procedures
- Support Services
- Customer Engagement
- Tracking and Updates
- Queue Management
- Team Building
- Writing Skills
- Issue Escalation
- Research
- Telephone Etiquette
- Relationship Building
- Online Communications
- Call Centers
- Customer Education
- Data entry
- Call center experience
Timeline
Customer Service Representative
U-Haul International
10.2017 - Current
Customer Support Specialist
PharmaCentra
05.2016 - 10.2017
Personal Care Assistant
Innovative Senior Solutions
01.2015 - 04.2016
School Bus Monitor
Sumter County Schools
08.2012 - 05.2014
High School Diploma -
Americus- Sumter High School