Jasmine Dunn
Covington,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blackbaud Inc.
08.2020 - Current
- Entered customer interaction details in saleforce to track requests, document problems and record solutions offered.
- Recommended k12 products to customers, thoroughly explaining details.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Patient Care Technician
Emory Healthcare
01.2019 - 06.2020
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Organized and maintained general supply storage areas.
Education
Certification - Dental Assistant
Augusta Dental Assistant School
Augusta GA11.2020
Associate of Science - Paralegal Studies
Georgia Military College - Milledgeville
Milledgeville, GA06.2019
High School Diploma -
Westside High School
Augusta, GA05.2011
Skills
- Scheduling
- Data Entry
- Complaint resolution
- Product Knowledge
- Paperwork Processing
- Account updating
- Appointment Scheduling
- Call center experience
- Proofreading
- Filing
- Technical Support
- Multi-line phone talent
Additional Information
- BLS certified
- Dental Assistant certificate in process end date November 13th,2020
- X-ray certification in process
Timeline
Customer Service Representative
Blackbaud Inc.
08.2020 - Current
Patient Care Technician
Emory Healthcare
01.2019 - 06.2020
Certification - Dental Assistant
Augusta Dental Assistant School
Associate of Science - Paralegal Studies
Georgia Military College - Milledgeville
High School Diploma -
Westside High School
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