Jasmine Forte
Atlanta,Ga
Summary
Dedicated and experienced professional with over 8.5 years of expertise in customer communications, customer satisfaction, and customer service. Committed to utilizing skills and knowledge to excel in the Customer Service role at your esteemed company. Proven track record of delivering exceptional service, eager to contribute to the success of the organization and provide top-notch support to customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/cashier
Jas Convenience
10.2023 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Waitress Supervisor
Blue Flame Lounge
08.2019 - 05.2023
- Managed table turnover rate effectively allowing for more guests to be seated.
- Ensured timely delivery of food and drink orders by closely monitoring the environment.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall experience by maintaining high standards of cleanliness and organization throughout the lounge.
MANAGER/CASHIER
Summer hill Variety
02.2017 - 03.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Compute and record totals of transactions
- Keep periodic balance sheets of amounts and numbers of transactions
LIASON
Tax Time Tax Service
12.2016 - 08.2017
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Compute, record, and proofread data and other information, such as records or reports
- Complete work schedules, manage calendars, and arrange appointments
- Review files, records, and other documents to obtain information to respond to requests
- Deliver messages and run errands
- Inventory and order materials, supplies, and services
- Count, weigh, measure, or organize materials
HAIR STYLIST/ ASSISTANT
Salon Ramsey
09.2013 - 10.2016
- Keep work stations clean and sanitize tools such as scissors and combs
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Schedule client appointments
- Bleach, dye, or tint hair, using applicator or brush
- Update and maintain customer information records, such as beauty services provided
- Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions
- Operate cash registers to receive payments from patrons
- Demonstrate and sell hair care products and cosmetics
- Develop new styles and techniques
- Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair
- Comb, brush, and spray hair or wigs to set style
- Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions
- Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment
- Train or supervise other hairstylists, hairdressers and assistants
HAIR STYLIST/ ASSISTANT
Toni Neal Salon Theory
11.2013 - 07.2016
- Massage, shampoo, and condition patron's hair and scalp to clean them and remove excess oil
- Maintain treatment records
- Maintaining the ability to remember every clients need and their wants
Education
Dental - Dental Hygiene
Brown Mackie College
Atlanta, GA2014
Pharmacy
Campbell University
Buies Creek, NC2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Strategic planning
- Business planning
- Marketing
- Business launch
- Business marketing
- Sales leadership
- Sales management
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Inventory management
- Inventory tracking and management
Certification
Pre pharmacy
Awards
Best Essay Award, Debate Championship Winner, Perfect Attendance Award, Science Fair Finalist
Timeline
Owner/cashier
Jas Convenience
10.2023 - 10.2024
Waitress Supervisor
Blue Flame Lounge
08.2019 - 05.2023
MANAGER/CASHIER
Summer hill Variety
02.2017 - 03.2019
LIASON
Tax Time Tax Service
12.2016 - 08.2017
HAIR STYLIST/ ASSISTANT
Toni Neal Salon Theory
11.2013 - 07.2016
HAIR STYLIST/ ASSISTANT
Salon Ramsey
09.2013 - 10.2016
Dental - Dental Hygiene
Brown Mackie College
Pharmacy
Campbell University
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