Highly trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects, an able to multi-task effectively.
Overview
15
15
years of professional experience
Work History
Environmental Services Housekeeper
Northside Hospital Atlanta
Atlanta
10.2025 - Current
Maintained cleanliness and sanitation in patient rooms and common areas.
Operated commercial cleaning equipment to ensure thorough cleaning.
Managed waste disposal following hospital safety and environmental guidelines.
Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
Dusted, swept and mopped to maintain clean, safe environment for clients.
Replenished supplies such as soap, toilet paper and paper towels in restrooms.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Followed infection control procedures to maintain a safe environment.
Ramp Agent
Swissport Cargo Services
Atlanta
03.2024 - 10.2025
Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Guided aircraft into and out of parking positions using hand signals.
Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Wheelchair Agent
Prospect International Airport Services
07.2023 - 03.2024
Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
Parental Leave
N/a
02.2022 - 07.2023
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Took a career break to have two children (born November 2021 and October 2022)
Provided carer support for family members, including elderly relatives
Volunteered at Woking Children’s Centre, providing advice to new mothers
Sanitation
NFI Industries
12.2019 - 02.2022
Transport supplies between departments
Arranges and maintains boxes, pallets and products in a neat and orderly manner
Cleans lint, dust, oil and grease from machines, lighting fixtures and racking
Cleans floors
Picks up reusable scrap for salvage
Cleans rooms, hallways, lobbies, lounges, rest rooms, corridors, lockers and other work areas as needed
Washes walls and ceiling
Empties wastebaskets, manages the bailer, and empties and cleans ashtrays
Transports trash and waste to disposal area
Ensures signage is clean and in proper locations
Picks up trash from the DC grounds and maintains area
Operates MHE to transport materials within the DC
Other duties may be assigned, as needed or warranted, by management
Pick, pack, check, and load products accurately on/off trailers and to/from designated areas of facility
Move materials around facility using pallets and crates
Stack loads in correct storage bays, following inventory-control instructions
Complete forms and handle documentation
Inventory Specialist
Dish Network
08.2018 - 12.2019
Document the quantity and type of equipment, merchandise, and/or supplies stocked in warehouse and/or on vans as well as all of the materials needed for the different types of installations and service calls
Maintain an accurate physical count of van product, warehouse product and saleable products on a daily, weekly and/or monthly basis
Receive returned equipment, new inventory and vendor shipments, stocks the inventory in the warehouse, and prepares shipments for return to the remanufacturing department and records distributed hardware information in the computer tracking system
Complete daily inventory transactions for all product used, linking them to the proper accounts
Assist supervisor with all inventory replenishment reports and inventory related communications with other departments
Process orders and maintain inventory in the Warehouse Management System (WMS)
Perform data entry tasks
Research and correct transaction errors
Communication Officer
Georgia World Congress Center
12.2016 - 08.2018
Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
Oversee all communications within specifically assigned territories
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Security Officer
Georgia World Congress Center
12.2016 - 08.2018
Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow-up actions; maintains contact with campus police
Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor
Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions
Assists any persons in building or on grounds needing directions or campus information
Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern
Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations
Decides when incident requires written report; decides which report form to use and submits to supervisor
Unlocks buildings/doors after checking identification and compliance with university policies
Dish washer
Gate Gourmet
11.2015 - 12.2016
Maintained cleanliness of all food service areas and equipment
Cleaned, washed and stored all eating and drinking utensils
Sanitized kitchen surfaces
Maintained clean dish washing area
Kept garbage compactor clean and neat
Cashier
Wal-Mart
12.2014 - 11.2015
Hands-on experience in accepting payments from customers and give change and receipts
Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
Proven record of using the right process for cash, credit cards, or other types of payment
In-depth knowledge of handling returns and exchanges of goods
Thorough understanding of counting the money is in register at the beginning and end of shift
Office Assistant/Clerk
Pebblebrook High school
01.2013 - 12.2014
Assisted secretaries with daily activities
Made copies and filed paperwork
Answered phones when needed
Performed other duties as assigned
Screen and respond to telephone calls and inquiries; direct incoming calls to appropriate staff
Greet and assist walk-in customers
Input data entry
File documents
Fax documents
Photocopy documents
Sort, distribute, and/or open mail and packages
Maintain records/files
Schedule meetings, appointments, and training sessions
Process District forms
Case Manager Assistant
Department of Family and Children Services
06.2011 - 01.2013
Performed clerical duties
Acted as a backup for timekeeper
Maintained fax log for department
Screened each referral for previous visits and eligibility status before determining appointment style and tests needed prior to visit
Scheduled same day appointments and ensured all information pertaining to visit is available
Ensured that all case records were organized alphabetically and in correct order
Responsible for proper delivery of case records to each manager
Environmental Services Housekeeper at UT Medical Center/Crothall Health CareEnvironmental Services Housekeeper at UT Medical Center/Crothall Health Care