Jasmin Glover
Jonesboro
Summary
Dynamic customer service professional with proven conflict resolution and relationship-building skills, honed at Lowe's Distribution Center. Successfully enhanced customer satisfaction through effective communication and empathy, while adeptly managing high-stress situations. Committed to continual improvement and team collaboration, ensuring a positive experience for all customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lowes Distribution Center
01.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Security Officer
Allied Universal Security Services
06.2021 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Walmart
Customer Service Department
05.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Morrow High School
Morrow, GA05.2018
Skills
- Conflict resolution
- Customer relationship management
- Order processing
- CRM software
- Communication skills
- Flexibility
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Customer relations
- Relationship building
- Call center experience
Timeline
Customer Service Representative
Lowes Distribution Center
01.2023 - 02.2025
Security Officer
Allied Universal Security Services
06.2021 - 01.2023
Walmart
Customer Service Department
05.2020 - 03.2021
Morrow High School
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