Jasmine Grantling
Atlanta
Summary
Dynamic professional with a proven track record at Children's Health Care of Atlanta, excelling in safety compliance and infection control. Skilled in conflict resolution and customer service, I enhanced facility hygiene and improved satisfaction through effective communication and proactive problem-solving. Committed to maintaining high standards and fostering positive relationships.
Knowledgeable customer service Representative with solid background in maintaining clean and safe environments. Demonstrated ability to manage tasks efficiently and contribute to sanitary workplace. Proven track record of using effective cleaning techniques and adhering to health and safety guidelines.
Overview
6
6
years of professional experience
Work History
Environmental Services Technician
Children's Health Care of Atlanta
03.2025 - Current
- Supervised daily cleaning and sanitation processes to maintain high standards of facility hygiene.
- Conducted regular inspections to identify areas for improvement in cleanliness and safety compliance.
- Resolved issues promptly by addressing concerns raised by staff regarding maintenance and cleanliness standards.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Conducted hazardous waste management studies.
- Set up beds or other furniture in rooms.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
Office Assistant /Customer Success Associate
Orchard Landscaping
08.2022 - 02.2025
- Managed office supplies inventory, ensuring availability and reducing costs through efficient procurement processes.
- Maintained organized filing systems, improving document retrieval efficiency for team members.
- Provided exceptional customer service via phone and email, addressing inquiries and resolving issues promptly.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Customer Service Representative
Atlanta Light Bulbs
02.2019 - 07.2022
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Assisted in processing orders, coordinating shipping schedules to meet customer expectations.
- Utilized ALB systems to track customer interactions, enhancing service quality and follow-up efficiency.
- helped new team members on product knowledge and customer service best practices, fostering a collaborative environment.
- Collaborated with sales team to provide insights on customer preferences, supporting product development initiatives.
- Managed inventory levels by monitoring stock availability and coordinating with suppliers for timely replenishment.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with product selection, providing tailored recommendations based on their needs.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Education
No Degree - Business Administration
Gwinnett Technical College
Alpharetta, GA12-2028
Skills
- Safety trained
- Water treatment processes
- Compliance inspections
- Site inspection
- Infection control expertise
- Conflict resolution
- Hazardous waste management
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Environmental Services Technician
Children's Health Care of Atlanta
03.2025 - Current
Office Assistant /Customer Success Associate
Orchard Landscaping
08.2022 - 02.2025
Customer Service Representative
Atlanta Light Bulbs
02.2019 - 07.2022
No Degree - Business Administration
Gwinnett Technical College
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