Jasmine Griffin
Riverdale
Summary
Dynamic customer service professional with a proven track record at Elevance Health, adept at conflict resolution and strategic planning. Successfully implemented a fragile deliveries management system at Amazon, reducing damage by 15%. Skilled in Microsoft Excel and effective communication, committed to enhancing client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Customer Service Representative
Elevance Health/ The Standard
Atlanta
10.2022 - 11.2025
- Assisted clients with inquiries regarding disability insurance options and benefits.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Educated members about policy details pertaining to their company's coverage with our company, coverage limits, and claims processes.
- Demonstrated empathy and patience while addressing sensitive client concerns effectively.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Amazon Delivery Driver
Amazon Distribution Center
Fairburn
09.2021 - 07.2022
- Pulled and reviewed up to 200+ daily customers to load and unload 300+ packages each day.
- Implemented a fragile deliveries management system, as a result, decreased damage by 15%.
- Trained 30+ delivery drivers to perform delivery service using Amazon Flex, as part of a member training initiative.
- Well-versed in providing excellent customer services, with a focus on repeat patronage.
Commercial Lines Account Associate
BXS Insurance
Gulfport
06.2021 - 08.2021
- Responsible for proactively developing and delivering exceptional service to our commercial property and casualty clients.
- Responsible for the overall management and coordination of services for a defined set of clients.
- Functioned independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modifications to clients' coverage.
- Developed, implemented, and monitored comprehensive customer service plans that reflect the customer's business and risk management goals.
Delivery Driver
Domino's Inc.
Greenwood
07.2019 - 09.2020
- Safely operated personal vehicle to deliver customer's orders and retrieve cash payments for purchases.
- Effectively communicated with customers to resolve any complaints according to company's policy.
- Answered incoming phone calls and operated register to record customers' orders.
- Worked as a team to provide excellent customer service in a fast-paced environment.
Office Assistant - Work Study Program
Business Administration Department, Mississippi Valley State University
Itta Bena
08.2018 - 04.2019
- Assisted supervisor with completing administrative duties, such as filing, making copies, and answering phone.
- Operated excel to record and track students' attendance and grades to ensure academic achievement.
- Maintained departmental lab and prints and prepared requested documents, such as academic maps to ensure availability for student use.
Cashier/Customer Service
Wingstop
Fayetteville
11.2016 - 08.2018
- Worked as a team to provide fast and friendly customer service to maintain customer loyalty and increase sales.
- Used effective communication and listening skills to collaborate with customers and effectively take orders.
- Stocked condiments at designated location to accommodate customer's needs.
- Followed company's policy and procedures to correctly close the store during assigned time.
Education
Certifications -
Bluewater Maritime School
Jacksonville, FL01-2026
Bachelor's degree - Business administration
Mississippi Valley State University
Itta Bena, MS05.2021
Study Abroad - Biology and Spanish
Instituto De Cultura Y Lenguacostarricense
Alajuela, Costa Rica07.2019
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2017
Skills
- customer care
- Cash handling
- Strategic planning
- Cashiering
- accounting
- Windows
- Active Directory
- Food service
- Operating systems
- Help desk
- Computer networking
- Desktop support
- Technical support
- Network support
- Computer skills
- Conflict resolution
- Call center experience
- Microsoft Excel
- Effective communication
- Assertiveness
- Administrative support
- Team collaboration
- Proper lifting techniques
Certification
Food Handler Certification
Awards
- Honors, 05/01/21, HonorsScholar, Mississippi Valley State University
- 2019 Outstanding Scholar in Business Administration, 05/01/19, Mississippi Valley State University
- 2019 Sophomore Class Chaplain, 05/01/19, Student Government Association, Mississippi Valley State University
Timeline
Customer Service Representative
Elevance Health/ The Standard
10.2022 - 11.2025
Amazon Delivery Driver
Amazon Distribution Center
09.2021 - 07.2022
Commercial Lines Account Associate
BXS Insurance
06.2021 - 08.2021
Delivery Driver
Domino's Inc.
07.2019 - 09.2020
Office Assistant - Work Study Program
Business Administration Department, Mississippi Valley State University
08.2018 - 04.2019
Cashier/Customer Service
Wingstop
11.2016 - 08.2018
Certifications -
Bluewater Maritime School
Bachelor's degree - Business administration
Mississippi Valley State University
Study Abroad - Biology and Spanish
Instituto De Cultura Y Lenguacostarricense
High School Diploma -
Mundy's Mill High School