Jasmine Hale
Augusta
Summary
Dynamic customer experience leader with a proven track record at CarMax, enhancing team performance and client satisfaction. Skilled in data analysis and team collaboration, I drove strategic improvements that elevated Net Promoter Scores. Adept at mentoring, I fostered a culture of growth, resulting in significant sales increases and improved customer relations. I as well, have added experience in the healthcare field caring for patients during my clinicals in college.
Overview
4
4
years of professional experience
Work History
Lead Customer Experience Consultant
CarMax
10.2024 - 11.2025
- Led team development, enhancing skills and performance, boosting client satisfaction.
- Resolved escalations efficiently, maintaining loyalty and high satisfaction levels.
- Aligned service processes with management, improving operational efficiency.
- Analyzed service metrics to identify operational gaps, leading to strategic adjustments that improved efficiency and customer satisfaction scored tied to Net Promoter Scores.
- Mentored and trained new sales associates, fostering development and boosting team morale.
- Fostered a collaborative team environment, enhancing morale and engagement among consultants to boost retention and performance.
Customer Experience Consultant
CarMax
09.2021 - 09.2024
- Finished consistently in Top 10% in Sales Conversion and Top 20% in Customer Satisfaction in the department and company.
- Managed leads, customer inquiries, and customer escalations to enhance interactions, resulting in measurable sales increases and improved customer relations.
- Mentored, collaborated with, and trained peers and members of the leadership team appropriately to refine processes, boosting overall customer experience and diving sakes growth while sustaining a culture of improvement.
- Utilized product knowledge to recommend vehicles, ensuring customer satisfaction and informed purchasing decisions.
Education
BBA - Business Administration And Management
Grand Canyon University
Phoenix, AZ05-2028
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ08-2019
Skills
- Leadership
- Employee training & development
- Time management
- Multi-Tasking
- Conflict Resolution
- Sales Strategy
- Meeting and Virtual meeting facilitation
- Data gathering and analysis
- Team collaboration
- Microsoft Office Suite
Timeline
Lead Customer Experience Consultant
CarMax
10.2024 - 11.2025
Customer Experience Consultant
CarMax
09.2021 - 09.2024
BBA - Business Administration And Management
Grand Canyon University
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College