Jasmine Haley
Register
Summary
Aiming to leverage my abilities to successfully fill the vacancy at your company.
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Artist
Trish McEvoy Cosmetics
10.2024 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Contributed to creative process through original ideas and inspiration.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Senior Benefits Consultant
Prime Senior Benefits
08.2023 - 09.2024
- Supported employees through challenging life events by administering leave programs such as FMLA or disability leaves, providing guidance on eligibility requirements and process steps.
- Educated staff on the value of various benefit offerings through engaging presentations and informative materials, leading to increased appreciation and utilization of available programs.
- Improved employee satisfaction by implementing streamlined benefits enrollment processes and providing personalized guidance.
- Conducted regular audits of benefit plan offerings to identify areas for improvement or cost savings opportunities.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.
Customer Service Representative
Personal Finance & Tax Service
05.2022 - 03.2023
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Remained open to feedback from supervisor and peers to build and improve skills set
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Responded to telephone inquiries and complaints following standard operating procedures
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Determined charges for services requested and arranged for billing
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Made appropriate account corrections to resolve customer problems
- Recommended improvements in products, services or billing methods to prevent future problems
- Cross-trained with other store departments and areas, supporting overall retail operations
Sales Associate
Farmers Home Furniture
08.2018 - 05.2022
- Liaised with management to communicate customer feedback and recommendations
- Performed cleaning tasks, keeping store neat and organized
- Introduced promotions and sale opportunities, enticing customers
- Promoted visual presentation standards by keeping store replenished
- Engaged with guests to understand and anticipate customer service needs
- Operated cash register and POS to process sales transactions and handle payments
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Followed checklist to complete retail store opening and closing activities
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Drove sales through customer relationship building and suggestive selling techniques
- Used product knowledge for handling objections
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Highlighted new products and company promotions during sales pitches
- Used knowledge of company products and services to recommend solutions to customers
- Developed strong relationships with clients to grow business networks
- Stayed current on customer trends and requirements
- Built and established strong relationships with customers, enabling long-term partnerships
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Responded promptly to customer queries to increase overall satisfaction
- Trained new employees on company policies and strong sales techniques
- Followed up with customers after sales to gain feedback
- Cold called potential customers to generate leads
- Generated leads and located opportunities for market expansion and business growth
- Operated cash register and POS to process sales transactions and handle payments
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
- Promoted visual presentation standards by keeping store replenished
- Drove sales through customer relationship building and suggestive selling techniques
- Performed cleaning tasks, keeping store neat and organized
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Introduced promotions and sale opportunities, enticing customers
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Engaged with guests to understand and anticipate customer service needs
- Cross-trained with other store departments and areas, supporting overall retail operations
- Followed checklist to complete retail store opening and closing activities
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
Education
HIGH SCHOOL DIPLOMA -
Metter High School
Metter, GA05.2016
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Call Documentation
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Account Management
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Cash Register Operations
- Answering Customer Questions
- Teller Transactions
- Customer Service and Assistance
- Credit Card Payment Processing
- Telephone Management
- Inbound and Outbound Calling
- Information Inputting
- Statement Billings
- Document and Records Management
- Sales and Upselling
- Critical Thinking
- Excellent Attention to Detail
- Solving Customer Concerns
- Complaint Response
- Directing Calls
- Promoting Brand and Company Identity
Timeline
Artist
Trish McEvoy Cosmetics
10.2024 - Current
Senior Benefits Consultant
Prime Senior Benefits
08.2023 - 09.2024
Customer Service Representative
Personal Finance & Tax Service
05.2022 - 03.2023
Sales Associate
Farmers Home Furniture
08.2018 - 05.2022
HIGH SCHOOL DIPLOMA -
Metter High School
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