Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Holmes

Stockbridge

Summary

Dedicated Customer Service and Sales Professional with 5+ years of experience delivering outstanding support in fast-paced retail and service environments. Adept at managing inquiries, resolving concerns with empathy, and creating positive customer experiences. Proven ability to handle high call volumes, collaborate across teams, and meet performance metrics. Technologically proficient with strong verbal and written communication skills, seeking to leverage expertise in a healthcare customer service role at Highmark Health.

Overview

7
7
years of professional experience

Work History

Sales Associate

Zara USA
11.2021 - Current
  • - Delivered personalized assistance to customers, addressing needs and resolving concerns with professionalism.
  • - Explained promotions and products to optimize customer experience and drive sales.
  • - Trained team members on customer service best practices and POS system operations.
  • - Maintained organized records and responded to product inquiries efficiently.

Hostess

New Realm Brewing
07.2021 - 11.2021
  • - Managed guest communication, reservations, and inquiries by phone and in person.
  • - Resolved customer concerns and escalated critical issues to management.
  • - Built rapport with regular patrons and supported dining staff in providing seamless service.

Manager

Smoothie King
05.2018 - 04.2020
  • - Supervised staff and maintained customer service excellence in a busy food-service setting.
  • - Resolved customer issues, managed shift operations, and handled cash transactions.
  • - Hired, trained, and evaluated team members to improve performance and meet goals.

Education

Some College Coursework Completed - Biology

Georgia State University
Atlanta, GA

Skills

  • - Customer Support & Conflict Resolution
  • - Call Handling & Inquiries
  • - CRM & POS Systems
  • - Verbal & Written Communication
  • - Microsoft Word & Excel
  • - Multitasking in High-Volume Environments
  • - Problem-Solving & Critical Thinking
  • - Empathy & Active Listening
  • - Team Collaboration
  • - Time Management
  • - POS Systems & Inventory Software
  • - Basic CRM Experience

Timeline

Sales Associate

Zara USA
11.2021 - Current

Hostess

New Realm Brewing
07.2021 - 11.2021

Manager

Smoothie King
05.2018 - 04.2020

Some College Coursework Completed - Biology

Georgia State University

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Jasmine Holmes