JASMINE HOWARD
WADLEY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
11
11
years of professional experience
Work History
Tax Clerk/Utility Billing
Wadley City Hall
10.2018 - Current
- Provide general administrative and clerical support including mailing, scanning, faxing, emailing, and copying
- Maintain electronic and hard copy filing system
- Open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Manage monthly utility billing
- Assist in resolving any administrative problems
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for Mayor
- Maintain office supplies for department
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Assist with printing out daily cashier reports for all departments and general funds account
- Written and verbal communication skills
- Strong organizational skills with the ability to multitask.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using QS1 software.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Representative/Escalation Supervisor
Teleperformance
05.2013 - 08.2015
- Engages customers and patients by greeting them on call
- Answer call within high call rate regarding customer insurance
- Go over EOB and explain what plan offers
- Place monthly OTC order with customers
- Explain deductible and copay amount
- Assisted with enrollment insurance period collected all the information needed for verification to assist with registering for medicare/medicaid
- Sent out authorization request that required more documentation before approval
- Served as escalation supervisor to deescalate any calls with upset members regarding plan, denied claims, medically necessary claims, and canceled benefits
- Assisted customer with drug formulary and tier category certain medication fall under
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned.
Education
Diploma - Medical Billing & Coding
Miller Motte Technical College
05.2017
High School Diploma -
Washington County High School
05.2009
Skills
- Customer Service
- Microsoft Office: Word, Excel
- Filling & Data Entry
- 55 wpm
- Punctuality
- Multitasking Abilities
- Teamwork and Collaboration
- Professionalism and Integrity
- Continuous Learning Attitude
- Organizational Abilities
- Customer Service Orientation
- Medical Terminology
- ICD 10
- Coding
References Available
references are available upon request
Timeline
Tax Clerk/Utility Billing
Wadley City Hall
10.2018 - Current
Customer Service Representative/Escalation Supervisor
Teleperformance
05.2013 - 08.2015
Diploma - Medical Billing & Coding
Miller Motte Technical College
High School Diploma -
Washington County High School
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