Summary
Overview
Work History
Education
Skills
Years Of Experience
Locations
Remote Ready
Key Responsibilities Performed
Timeline
Generic

Jasmine Hunter

Atlanta

Summary

Highly organized and empathetic healthcare support professional with over 10 years of experience in patient services, administrative operations, and remote customer care. Skilled in handling confidential information, responding to patient concerns, and delivering high-quality service in fast-paced, medical environments. Dedicated to supporting patients with professionalism and compassion while thriving in remote work settings. Improves access to care for patients by streamlining communication and support services across remote healthcare systems.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Walmart remote
07.2023 - Current
  • Respond to patient-related inquiries including medication status, insurance issues, and urgent health-related matters.
  • Maintain strict confidentiality of all personal and health-sensitive information.
  • Deliver professional and empathetic service, proactively resolving concerns.
  • Communicate effectively with patients, providers, and team members using multiple platforms.

Patient Access Representative

Dartmouth health remote
10.2020 - 05.2022
  • Registered patients and scheduled appointments across multiple departments.
  • Accurately documented patient interactions, insurance info, and authorization approvals.
  • Supported physicians and clinical teams by addressing patient care requests with urgency and accuracy.
  • Contributed to department improvements and ensured compliance with healthcare standards.

Patient Access Specialist

Wellstar Health System
Lagrange
01.2015 - 08.2020
  • Provided front-end support for patient registration, scheduling, and benefits verification.
  • Ensured accurate documentation and maintained confidentiality of sensitive health information.
  • Used EMR systems and multiple software programs to manage patient data and resolve issues in real time.
  • Delivered compassionate service while maintaining professionalism in a fast-paced medical environment.
  • Communicated with patients, nurses, and providers to coordinate care and address service inquiries.

Education

Bachelor of Business Administration -

Strayer University

Skills

  • Epic
  • Cerner
  • Salesforce
  • Microsoft Office Suite
  • Zoom
  • Google Workspace
  • Secure VPN Access
  • Patient data confidentiality
  • Insurance verification
  • Appointment scheduling
  • Medical compliance standards
  • Customer relationship management
  • Conflict resolution
  • Process improvement initiatives
  • Time management

Years Of Experience

10

Locations

Atlanta Ga

Remote Ready

True

Key Responsibilities Performed

  • Responded to routine and urgent patient-related requests
  • Maintained confidentiality of all personal/health information
  • Delivered empathetic, respectful, and proactive service
  • Communicated effectively with patients, co-workers, and physicians
  • Applied judgment and standard procedures to support care requests
  • Supported team engagement and improvement initiatives
  • Complied with company policies and procedures
  • Performed various duties as needed in dynamic healthcare settings

Timeline

Customer Service Representative

Walmart remote
07.2023 - Current

Patient Access Representative

Dartmouth health remote
10.2020 - 05.2022

Patient Access Specialist

Wellstar Health System
01.2015 - 08.2020

Bachelor of Business Administration -

Strayer University

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Jasmine Hunter