Jasmine Jackson
Lilburn
Summary
Dynamic insurance professional with extensive experience, excelling in claims processing, and risk assessment. Proven ability to negotiate settlements and manage complex claims effectively. Adept in customer relationship management and policy analysis, ensuring compliance and accuracy in high-pressure environments. Committed to delivering exceptional service and results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervising Adjuster
Modern Claims Solutions, Florida Peninsula Ins.
Remote
10.2024 - 06.2025
- Reviewed policy coverage to determine claim eligibility and adjustments.
- Drafted correspondence related to claim investigations and settlements.
- Communicated with personnel and legal counsel on claims involving litigation.
Property Desk Adjuster
Catastrophe Response Unit, TD Insurance
Remote
08.2021 - 10.2024
- Coordinated with clients to gather necessary documentation and information.
- Reviewed policy details to ensure compliance with company standards.
- Provided support to team members during high-demand periods of disaster response.
Resolution Specialist
United Healthcare Group
Duluth
05.2016 - 03.2020
- Coordinated with various departments to ensure timely resolution of complex issues.
- Managed escalated cases by applying critical thinking and negotiation skills effectively.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
Claims Representative
State Farm
Duluth
11.2013 - 05.2016
- Processed insurance claims efficiently and accurately for diverse client needs.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Documented changes in claim statuses using specialized software systems.
Customer Support Specialist
Assurant, Wells Fargo Insurance
Duluth
02.2012 - 09.2013
- Answer inbound/outbound calls for Wells Fargo Insurance Center
- Assisted clients with updating property insurance as well as agents
- Help set up property damage claims
- Help with disaster claim check endorsements
- (Assurant)
Member Service Specialist
Blue Cross and Blue Shield
Clinton Township
08.2010 - 01.2012
- Managed customer inquiries through phone and email communications.
- Assisted clients with open enrollment.
- Help members find primary providers that accept their HMO.
- Explained various types of accounts available to customers in order to meet their individual needs.
Medical Assistant
Dr. Scott C. Crader, M.D.
Clinton Township
06.2011 - 12.2011
- Assisted in patient examinations and prepared examination rooms for Dr. Crader.
- Scheduled patient appointments and maintained organized medical records efficiently.
- Called in prescriptions, and pulled and filed patient records.
- Supported administrative tasks, including billing and insurance verification processes.
- Hematology/Oncology
Behavioral Health Technician
Behavior Center of America, Stonecrest Center
Detroit
08.2007 - 02.2010
- Provided care to mentally ill clients from ages six and older.
- Recorded vital signs, served meals, and documented concerns as needed.
- Facilitated group therapy sessions to promote peer support and engagement.
- Monitored patient progress and adjusted treatment interventions as necessary.
Education
BBA - Business Administration And Management
American InterContinental University
Atlanta, GA07-2020
Graduate Certificate - Insurance And Risk Management
Polk State College
Winter Haven, FL06-2016
Diploma - Medical Assistant
Dorsey Schools
Roseville, MI08.2011
Skills
- Customer engagement strategies
- Risk assessment
- Claims processing
- Policy analysis
- Data accuracy
- Customer relationship management
- Insurance regulations
- Claims investigation
- Medical terminology specialist
- Settlement negotiation
- Claims file management processes
- Data analysis with Excel
- Written communication in Word
- Comprehensive Microsoft Office skills
Certification
• Gold Certificate, Medical Terminology
• AMT Certification, Medical Assistant
• TWIA Certification, 04/30/25
• AMT Certification, Medical Assistant
• TWIA Certification, 04/30/25
License
- Licensed Adjuster, 11/01/16, NPN#: 17384552-
FL,GA,ID,KY, LA, MI, MS, OK, TX
Timeline
Supervising Adjuster
Modern Claims Solutions, Florida Peninsula Ins.
10.2024 - 06.2025
Property Desk Adjuster
Catastrophe Response Unit, TD Insurance
08.2021 - 10.2024
Resolution Specialist
United Healthcare Group
05.2016 - 03.2020
Claims Representative
State Farm
11.2013 - 05.2016
Customer Support Specialist
Assurant, Wells Fargo Insurance
02.2012 - 09.2013
Medical Assistant
Dr. Scott C. Crader, M.D.
06.2011 - 12.2011
Member Service Specialist
Blue Cross and Blue Shield
08.2010 - 01.2012
Behavioral Health Technician
Behavior Center of America, Stonecrest Center
08.2007 - 02.2010
BBA - Business Administration And Management
American InterContinental University
Graduate Certificate - Insurance And Risk Management
Polk State College
Diploma - Medical Assistant
Dorsey Schools