Jasmine Jarmon
Hephzibah
Summary
Dynamic sales professional with extensive experience at Family Dollar, excelling in customer service and inventory management. Proven ability to enhance sales through effective visual merchandising and upselling techniques. Recognized for resolving customer complaints with empathy and achieving operational excellence in fast-paced environments. Proficient in point-of-sale systems and adept at team leadership.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rue 21 Store
Augusta
10.2024 - Current
- Handled returns and exchanges according to company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Personal Shopper
Walmart
Columbia
12.2024 - 01.2025
- Secured and stored items until customer pickup.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Completed pickup and shopping orders for customers within local area.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Assistant Store Manager
Family Dollar
Hephzibah
03.2024 - 09.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Warehouse Worker
The Staffing Alliance
Columbia
09.2023 - 12.2023
- Used pallet jacks to move items to and from warehouse locations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Assistant Manager
Family Dollar
Woodsfield
08.2023 - 09.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Warehouse Worker
Amazon
Appling
05.2023 - 07.2023
- Staged and sorted multiple types of products for loading.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Processed returns of defective merchandise as required.
- Investigated any reported problems regarding shipping errors or damages.
Sales Supervisor
Ollies Bargain Outlet
Augusta
12.2022 - 05.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Processed cash, credit and check transactions with POS system and cash register.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Production Assistant Lead
Party City
Augusta
10.2021 - 12.2022
- Provided guidance and training to new employees on proper operation of equipment.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Organized workstations for efficient workflow throughout facility.
- Responded promptly to customer inquiries about product features, prices, availability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Laney Walker Highschool
Augusta05-2021
Skills
- Customer service
- Point of sale
- Inventory management
- Visual merchandising
- Sales techniques
- Cash handling
- Order fulfillment
- Data entry
- Communication skills
- Materials handling and transport
- Warehouse operations
- Pallet jack handling
References
References available upon request.
Timeline
Personal Shopper
Walmart
12.2024 - 01.2025
Sales Associate
Rue 21 Store
10.2024 - Current
Assistant Store Manager
Family Dollar
03.2024 - 09.2024
Warehouse Worker
The Staffing Alliance
09.2023 - 12.2023
Assistant Manager
Family Dollar
08.2023 - 09.2023
Warehouse Worker
Amazon
05.2023 - 07.2023
Sales Supervisor
Ollies Bargain Outlet
12.2022 - 05.2023
Production Assistant Lead
Party City
10.2021 - 12.2022
High School Diploma -
Laney Walker Highschool
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