Jasmine Marshall
Atlanta
Summary
Detail-oriented Passport Specialist and Business Technology student with experience in federal documentation processing, regulatory compliance, and time-sensitive case management. Skilled in remote communication, digital file review, and handling confidential information. Recognized for thorough follow-up, accuracy, and professionalism. Seeking a remote administrative or federal support position within the U.S. Department of State or related government agency.
Overview
11
11
years of professional experience
Work History
Passport Specialist
Expedited Travel Services
West Palm Beach
03.2023 - Current
- Review and process U.S. passport applications (DS-11, DS-82) for completeness and compliance.
- Verify identity documents, citizenship evidence, and authorization forms.
- Communicate deficiencies and documentation requirements to clients.
- Coordinate with courier offices and passport agencies to ensure timely submission.
- Maintain strict confidentiality of sensitive personal information.
Claim Adjuster - Level II
Southern General Insurance
Atlanta
03.2021 - 03.2023
- Investigated auto accident claims and determined liability and coverage decisions.
- Reviewed legal documentation, police reports, and medical records.
- Applied regulatory and policy guidelines to claims decisions.
- Promoted from Level I to Level II based on performance and accuracy.
Sales Associate
Walmart
Atlanta
03.2015 - 03.2021
- Provided customer service and issue resolution.
- Operated POS systems and handled financial transactions.
- Assisted with compliance of store policies and procedures.
Education
Associate Degree - Business Technology
Atlanta Technical College
AtlantaHigh School Diploma -
Life Christian Academy
Atlanta, GASkills
- Federal Document Compliance
- Confidential Information Handling
- Remote Client Communication
- Microsoft Office Suite
- Case File Management
- Regulatory Interpretation
- Documentation Review
- Deadline & Workflow Management
Volunteer Experience
- Community Service - Homeless Outreach
- Team Member - Hosea Feed the Hungry Foundation
Timeline
Passport Specialist
Expedited Travel Services
03.2023 - Current
Claim Adjuster - Level II
Southern General Insurance
03.2021 - 03.2023
Sales Associate
Walmart
03.2015 - 03.2021
Associate Degree - Business Technology
Atlanta Technical College
High School Diploma -
Life Christian Academy