Jasmine Mays
Macon
Summary
Detail-oriented and motivated administrative professional with over 10 years of customer service and operations experience. Proven ability to manage high-volume tasks, support office operations, and deliver exceptional service in fast-paced environments. Adapt in phone and email communication, document handling, and data entry. Seeking to leverage organizational skills and a customer-first mindset in a front desk, receptionist, or data entry role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Benevis
Macon, GA
02.2025 - Current
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction and care continuity.
- Developed educational materials for patients regarding treatment options and healthcare resources.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Clerk
Hutchinson Buick GMC Cadillac
Macon, GA
01.2024 - 01.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Maintained accurate stock records using computerized tracking systems.
- Performed physical inventory counts and reconciled discrepancies with internal records.
- Analyzed existing inventory control procedures for potential areas of improvement.
- Communicated with clients via telephone and email.
Customer Service Supervisor
GEICO
Macon, GA
01.2020 - 01.2024
- Coached and monitored performance for over 15 dispatchers.
- Resolved escalated customer issues with patience and understanding.
- Completed payroll and timesheet for associates.
- Authorized payments, assesses liability claims, and responds to customer inquiries in a timely manner.
- Identified ways to improve efficiency in operations, objectives, policies, and procedures.
- Improved team metrics by generating reports which highlight enhancements and challenges faced by the team.
- Delivered personalized client service by explaining account information to customers to include policies and rights.
Customer Service Coach
GEICO
Macon, GA
01.2017 - 01.2020
- Tracked employee performance during live calls and chats using call monitoring software tools.
- Provided customer service coaching to team members, emphasizing the importance of courteous communication and problem-solving skills.
- Conducted individualized coaching sessions with team members to improve their customer service skillset.
- Developed and implemented customer service training programs for new hires and existing employees.
- Created detailed performance reviews to evaluate employee progress in customer service coaching sessions.
Customer Service Representative
GEICO
Macon, GA
10.2015 - 01.2017
- Responded to telephone inquiries following standard operating procedures.
- Handled customer complaints and requests in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
Grocery Clerk
Kroger
Macon, GA
06.2013 - 12.2015
- Delivered sales by creating an outstanding customer experience and ensuring operational expectations.
- Managed service levels to achieve top performance and availability.
- Maintained a clean work environment by organizing food displays and stocking shelves for customers to buy.
- Preserved an awareness of all product knowledge and current or upcoming products.
- Assisted customers in locating items, providing information on product features and benefits.
Education
Bachelor’s of Business Administration -
DeVry University
01.2027
Skills
- Customer service
- Communication skills
- Payment Processing
- Critical Thinking
- Problem Resolution
- Team-Oriented
- Time Management
- Task Prioritization
Certification
CPR Certified
Timeline
Patient Care Coordinator
Benevis
02.2025 - Current
Clerk
Hutchinson Buick GMC Cadillac
01.2024 - 01.2025
Customer Service Supervisor
GEICO
01.2020 - 01.2024
Customer Service Coach
GEICO
01.2017 - 01.2020
Customer Service Representative
GEICO
10.2015 - 01.2017
Grocery Clerk
Kroger
06.2013 - 12.2015
Bachelor’s of Business Administration -
DeVry University