Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Milam

Fairburn

Summary

Dynamic professional with extensive experience in customer service at Embassy Suites. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Proven ability to manage high-volume inquiries while maintaining a welcoming smile, insuring efficiency and professionalism. So I would love to join your team as an Entry-level phlebotomist, ready to use my skills to acquire accurate collection results!

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Embassy Suites
07.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Shipping and Receiving Clerk

Amazon
01.2018 - 05.2021
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Machine Operator

Carter's Distribution Center
06.2017 - 08.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Assistant

Shannon Parkway Animal Hospital
02.2016 - 11.2016


  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel, set apportionments, etc.
  • Worked closely with management to provide effective assistance, including operations.
  • Assisted manager in all aspects of business operations.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.

Education

Certificate - Phlebotomy

Georgia School of Phlebotomy
Sandy Springs, GA
03.2024

Certificate - Dental Assistant

UEI
Morrow, GA
02.2020

High School Diploma -

Langston Hughes High School
Fairburn, GA
05.2017

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Hospitality services
  • Issue handling
  • Collects and process blood specimens
  • Collect and process non- blood specimens
  • Prepared patients for testing
  • Understand pre and post analytical errors
  • Maintain and adhere to quality control standards
  • Communication and professionalism

Timeline

Front Desk Receptionist

Embassy Suites
07.2024 - Current

Shipping and Receiving Clerk

Amazon
01.2018 - 05.2021

Machine Operator

Carter's Distribution Center
06.2017 - 08.2017

Assistant

Shannon Parkway Animal Hospital
02.2016 - 11.2016

Certificate - Phlebotomy

Georgia School of Phlebotomy

Certificate - Dental Assistant

UEI

High School Diploma -

Langston Hughes High School

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Jasmine Milam