Jasmine Miller
Dawson
Summary
Proven Account Executive with a track record of optimizing cash flow and reducing receivables at Johnson & Johnson. Excelled in customer relations and Microsoft Excel, enhancing client satisfaction and financial efficiency. Demonstrated expertise in claims handling and critical thinking, achieving significant improvements in process efficiency and team collaboration.
Developed essential financial management skills in professional setting, including managing payables and receivables with accuracy. Seeking to transition into new field where these transferrable skills can be utilized. Committed to contributing to organizational success through reliable and efficient financial operations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
13
13
years of professional experience
Work History
Account Executive - Payables and Receivables
Johnson & Johnson
05.2020 - 12.2024
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
- Maintained records by imaging invoices, debits, and credits.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
Mail Carrier
United States Postal Inspection Service
05.2021 - 09.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Customer Service Representative
Axion
09.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Floor Support
Teleperformance USA
08.2011 - 05.2017
- Provided expert witness testimony during litigation proceedings involving flood insurance claims, demonstrating deep knowledge of industry practices and policies.
- Evaluated structural damage following floods using specialized tools such as moisture meters, infrared cameras, or laser measuring devices.
- Ensured compliance with all relevant state and federal regulations in the handling of flood adjustment cases.
- Assisted clients in navigating the complex recovery process after catastrophic flooding events, offering support and resources as needed.
- Developed comprehensive reports for insurance companies, detailing property damage findings and repair cost estimates.
- Mentored new flood adjusters, providing guidance on best practices for efficient and accurate claim handling.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL04-2023
High School Diploma -
Westover High School
Albany Ga05-2010
Skills
- Microsoft Excel expertise
- Budget planning
- ERP system proficiency
- Expense tracking
- Invoice processing
- Accounts receivable management
- Credit control
- Accounts payable management
- Debt collection
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Damage assessment
- Ethics and integrity
- Estimating repair costs
- Policy interpretation
- Claims handling
- Insurance regulations
- Claim settlement
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Team collaboration
- Claims investigation
- Multitasking and organization
Timeline
Mail Carrier
United States Postal Inspection Service
05.2021 - 09.2021
Account Executive - Payables and Receivables
Johnson & Johnson
05.2020 - 12.2024
Customer Service Representative
Axion
09.2018 - 04.2020
Floor Support
Teleperformance USA
08.2011 - 05.2017
Associate of Science -
Ultimate Medical Academy
High School Diploma -
Westover High School
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