Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Reed

Forest Park

Summary

Achieved high customer satisfaction by effectively managing account inquiries and delivering prompt updates on changes. Enhanced agent performance through targeted training and support for call challenges. Contributed to the escalation department to resolve critical customer issues efficiently.

Overview

12
12
years of professional experience

Work History

Delivery Driver

SINO LOGISTICS LLC
11.2024 - 03.2026

Assisted in delivering packages to residential and commercial locations. Supported logistics operations to ensure timely package distribution. Collaborated with team members to maintain efficient delivery routes.

HRA Scheduler

Spectraforce Technologies
07.2023 - 10.2024
  • Schedule customers for yearly health checkups with our nurses.

Call Center Agent

Paramount
07.2021 - 03.2023
  • Helped customers with their Entergy accounts, and assisted them with payments.

Package Handler

FedEx
11.2019 - 07.2020
  • Handled packages at FedEx warehouse.

Sales Associate

Paradies Lagardere
12.2017 - 10.2019
  • Assisted customers who wanted to buy items in the store, restocked items when needed, and handled money.

CSR

Edible Arrangements
10.2015 - 10.2016
  • Delivered arrangements to customers, made arrangements in the store, and assisted customers.

Cashier

Host International
08.2014 - 02.2016
  • Assisted customers with orders, cooked food for orders, and restocked inventory when it was needed.

Education

Creative Writing - undefined

Full Sail University
11.2022

HS Diploma - undefined

Tri Cities High School
05.2014

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS navigation
  • Safe driving record

Timeline

Delivery Driver

SINO LOGISTICS LLC
11.2024 - 03.2026

HRA Scheduler

Spectraforce Technologies
07.2023 - 10.2024

Call Center Agent

Paramount
07.2021 - 03.2023

Package Handler

FedEx
11.2019 - 07.2020

Sales Associate

Paradies Lagardere
12.2017 - 10.2019

CSR

Edible Arrangements
10.2015 - 10.2016

Cashier

Host International
08.2014 - 02.2016

Creative Writing - undefined

Full Sail University

HS Diploma - undefined

Tri Cities High School
Jasmine Reed