Jasmine Robinson
Atlanta
Summary
Dynamic professional with over 7 years of experience in customer service and technical support, consistently delivering exceptional results. A strong skill set and proactive attitude enable effective challenge resolution while enhancing customer satisfaction. Committed to high-quality work that aligns with organizational goals, fostering collaboration and trust with clients. Proven expertise in attentive listening, rapid problem-solving, and building lasting professional relationships contributes to a positive and productive work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Management Company
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Support Specialist
ICF Technologies
02.2021 - 02.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
Customer Service Representative Team Lead
Get Insured America
01.2018 - 12.2020
- Improved overall call center performance with effective coaching and feedback to team members.
customer relations coordinator
Walmart
03.2015 - 01.2018
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded performance metrics consistently by staying up-to-date on industry trends and proactively seeking opportunities for self-improvement within the role.
- Contributed to the development of departmental goals, aligning individual objectives with company-wide initiatives.
- Trained new employees, ensuring a comprehensive understanding of company policies and procedures related to customer service.
Education
Bachelor - Cybersecurity
West Georgia Technical College
La Grange, GA12-2027
high school diploma - General Studies
New Manchester High School
05.2016
Skills
- Problem Solving
- Empathy
- Communication
- Ability to Work Under Pressure
- Active Listening
- Effective Time Management
- Microsoft Office Suite
- Technical Knowledge
- Tenacity
- Adaptability
Timeline
Customer Service Representative
Waste Management Company
05.2024 - Current
Customer Support Specialist
ICF Technologies
02.2021 - 02.2023
Customer Service Representative Team Lead
Get Insured America
01.2018 - 12.2020
customer relations coordinator
Walmart
03.2015 - 01.2018
Bachelor - Cybersecurity
West Georgia Technical College
high school diploma - General Studies
New Manchester High School
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