JASMINE SAINVIl
Lithonia
Summary
Experienced professional seeking advancement opportunities in a stable and professional environment to achieve career goals.
Knowledgeable insurance agent with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Everise
12.2024 - Current
- Established enduring client bonds by maintaining consistent dialogue and delivering exemplary customer support.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Agent
TTEC
04.2023 - 10.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Technical Advisor
Concentrix
02.2022 - 09.2022
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Customer Service Representative
50 Floor
02.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Josie J Hair Salon
04.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer service specialists
Global Response
06.2018 - 12.2018
- Delivered outstanding service and product information.
- Handle new orders utilizing D365 software.
- Utilize Cisco systems to handle phone communications.
- Managed and issued customer refunds.
Crew Member
McDonald's
08.2016 - 02.2017
- Collaborated with team members to maintain cleanliness and restock inventory.
- Managed customer orders through drive-thru.
- Optimized performance under demanding conditions.
Education
Associate's degree - Philosophy
Georgia State University
Atlanta, GAHigh School Diploma - undefined
Stephenson High School
Stone Mountain, GA01.2016
Skills
- Effective communication
- Responsible
- Problem solving
- Professionalism
- Time management
- Organization
- Cash handling accuracy
- Licensed insurance agent
- Professionalism and ethics
- Property insurance
Timeline
Insurance Agent
Everise
12.2024 - Current
Insurance Agent
TTEC
04.2023 - 10.2024
Technical Advisor
Concentrix
02.2022 - 09.2022
Customer Service Representative
50 Floor
02.2021 - 10.2021
Receptionist
Josie J Hair Salon
04.2019 - 02.2021
Customer service specialists
Global Response
06.2018 - 12.2018
Crew Member
McDonald's
08.2016 - 02.2017
High School Diploma - undefined
Stephenson High School
Associate's degree - Philosophy
Georgia State University
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