Jasmine Sharpe
Adel
Summary
Dynamic Admissions Representative with a proven track record at Ultimate Medical Academy, enhancing student recruitment through exceptional customer service and effective follow-ups. Demonstrated leadership and problem-solving skills, consistently meeting recruitment objectives while fostering strong relationships with prospective students and their families. Proficient in utilizing technology to streamline processes and improve outcomes.
Overview
8
8
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
11.2022 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails,
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Successfully met annual recruitment objectives upheld by management.
Technical Support Representative
Asurion
11.2016 - 11.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
Diploma -
Maynard Evans High School
Orlando, FL05.2007
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student recruiting
- Sales background
- Quick-learning
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Admissions Representative
Ultimate Medical Academy
11.2022 - Current
Technical Support Representative
Asurion
11.2016 - 11.2021
Diploma -
Maynard Evans High School
Similar Profiles
Zuleika MendozaZuleika Mendoza
Learner Service Advisor - REMOTE at Ultimate Medical AcademyLearner Service Advisor - REMOTE at Ultimate Medical Academy
Shaquanna BoulwareShaquanna Boulware
Business Development Advisor at Ultimate Medical Academy Online OperationsBusiness Development Advisor at Ultimate Medical Academy Online Operations
Sara MorrisSara Morris
Admission Representative I at Ultimate Medical AcademyAdmission Representative I at Ultimate Medical Academy