Jasmine Smith
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in CUSTOMER SERVICE industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Tru Green
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
Customer Service Representative
Chime
08.2018 - 03.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Generated customer service reports to track customer satisfaction.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.
Customer Service Representative
Sequium Assets And Solutions
01.2014 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Administration Assistant
One Stop Medical Clinic
07.2011 - 01.2014
- Assisted with staff training initiatives for new software implementations, contributing to a seamless transition process.
- Provided exceptional customer service to patients by addressing inquiries, resolving issues, and facilitating a positive experience during their interaction with the facility.
- Managed appointment scheduling for multiple healthcare providers, ensuring optimal utilization of resources and time.
- Assisted in budget planning activities by tracking expenses against allocated funds and identifying areas for cost savings or reallocation as needed.
- Collaborated with interdisciplinary teams to develop and implement care plans tailored to individual patient needs.
- Monitored inventory levels of office supplies and medical equipment, conducting regular audits to prevent shortages or delays in treatment.
- Facilitated communication between patients and healthcare providers by serving as a liaison during phone calls or in-person meetings.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data at all times.
- Supported the development of office policies and procedures by actively contributing ideas and insights on best practices in medical administration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
High School Diploma -
Everest College -
Atlanta, GA06.2014
High School Diploma -
Chapel Hill High School
Douglasville, GA05.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Scheduling
- Microsoft Outlook
- Call Center Operations
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Follow-up skills
- Call Management
- Product Knowledge
- Documentation
- Administrative Support
- Prioritization
- Customer Relationship Management (CRM)
- Quality Control
- Clerical Support
- Filing
- Dispute Resolution
- Sales expertise
- Multi-line phone talent
- Account updating
- Medical terminology knowledge
- Quality Assurance Controls
- Delivery Scheduling
- Consultative Sales
- Insurance Verification
- Patient confidentiality
- Appointment Scheduling
- Call center experience
- Healthcare industry understanding
- Claims Processing
- Policy Adherence
- Insurance Billing
- Problem-Solving
- Medical Billing
- Phone and Email Etiquette
- Patient Registration
- Scheduling Diagnostic Procedures
- Information Collection
- Eligibility Determination
- Fluency
- Money Handling
- Call Screening
- Patient check-in
- Calm and Professional Under Pressure
- 30 wpm Typing Speed
- Problem Resolution
- Following scripts
- Issue and Complaint Resolution
- Product and service knowledge
- POS Systems and Ordering Platforms
- Professional telephone demeanor
- Data Collection
- Microsoft PowerPoint
- Proofreading
Timeline
Customer Service Representative
Tru Green
03.2021 - Current
Customer Service Representative
Chime
08.2018 - 03.2021
Customer Service Representative
Sequium Assets And Solutions
01.2014 - 08.2018
Medical Administration Assistant
One Stop Medical Clinic
07.2011 - 01.2014
High School Diploma -
Everest College -
High School Diploma -
Chapel Hill High School
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