Jasmine Stevens
Columbus
Summary
Dynamic and detail-oriented professional with extensive experience at Wal-Mart Distribution Center, excelling in freight management and workplace safety. Proven ability to enhance efficiency through effective pallet jack operation and meticulous inventory organization. Recognized for strong teamwork and commitment to maintaining high-quality standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Freight Handler
Wal-Mart Distribution Center
03.2021 - Current
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults before loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting productivity.
Warehouse Forklift Driver
Wal-Mart Distribution Center
03.2021 - Current
- Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
- Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
- Ensured a safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
- Expedited order processing by efficiently staging completed orders for shipment using forklifts or pallet jacks as needed.
- Optimized storage space usage by properly organizing pallets based on size, weight, and product type.
Customer Service Representative
Concentrix
08.2017 - 02.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2016
Skills
- Endurance-focused responsibilities
- Effective cargo loading techniques
- Pallet jack handling
- Efficient loading and unloading
- Virtual customer support skills
- Customer service experience
- Real-time chat assistance
- Technical troubleshooting
- Customer loyalty strategies
- Skilled in operating handheld scanning devices
- Efficient package handling
- Client support
Timeline
Freight Handler
Wal-Mart Distribution Center
03.2021 - Current
Warehouse Forklift Driver
Wal-Mart Distribution Center
03.2021 - Current
Customer Service Representative
Concentrix
08.2017 - 02.2021
High School Diploma -
Kendrick High School
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