Jasmine Swain
Atlanta
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer service and problem-solving. Recognized for consistently achieving sales targets and fostering customer loyalty through effective communication and teamwork. Proficient in order processing and cash handling, ensuring a seamless experience for clients while maintaining high standards of service.
Overview
15
15
years of professional experience
Work History
Sales Associate
AT&T
Atlanta, GA
10.2025 - 12.2025
- Participated in training sessions to enhance product knowledge and sales techniques.
- Adapted to changing sales strategies and promotions, effectively communicating updates to customers.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
EVS Floor Technician
Piedmont Atlanta Hospital
Atlanta, GA
10.2024 - 10.2025
- Maintained cleanliness and sanitation of patient areas, ensuring adherence to hospital standards.
- Operated floor cleaning equipment to perform routine cleaning tasks efficiently.
- Assisted in the disposal of hazardous materials following safety protocols and guidelines.
- Collaborated with nursing staff to address immediate cleaning needs in patient rooms.
- Demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance expectations as an EVS Floor Technician.
- Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Server
Cantina Laredo
Atlanta, GA
10.2024 - 12.2024
- Provided exceptional customer service to enhance guest satisfaction and encourage repeat visits.
- Managed food and beverage orders efficiently while maintaining accurate inventory levels.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Maintained cleanliness and organization of dining area to comply with health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Warehouse Packer
CEVA Logistics Inc.
Union City, GA
08.2023 - 09.2024
- Pack and label products accurately to ensure efficient shipping processes.
- Operate warehouse machinery safely, adhering to all safety protocols and regulations.
- Collaborate with team members to optimize packing workflows and improve efficiency.
- Train new employees on packing procedures and safety standards within the warehouse environment.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Operated manual pallet jacks and forklifts to move and store materials.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Warehouse Packer
Walmart Logistics
07.2020 - 12.2021
- Packaged products accurately to meet daily shipping targets.
- Utilized barcode scanners to ensure inventory accuracy and efficiency.
- Collaborated with team members to streamline packing processes.
- Maintained cleanliness and organization of packing area for safety compliance.
- Conducted quality checks on packaged goods to uphold company standards.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
Phone Representative
Kaiser Permanente
Norcross, GA
03.2021 - 09.2021
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding health plans and services, ensuring clarity and understanding.
- Utilized CRM systems to track interactions and update customer information accurately.
- Collaborated with team members to streamline processes, enhancing overall responsiveness to customer needs.
Loss Prevention Officer
Allied Universal Security Services
Roswell, GA
03.2014 - 05.2020
- Monitored premises to deter theft and ensure safety compliance.
- Conducted routine inspections and audits of security systems.
- Collaborated with law enforcement during investigations of incidents.
- Trained new staff on loss prevention protocols and procedures.
- Implemented effective surveillance techniques to reduce shrinkage rates.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Actively participated in weekly management meetings, providing insight on current loss prevention issues and recommending solutions where appropriate.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Order Filler
JCPenney Logistics Center
Forest Park, GA
06.2011 - 05.2012
- Operated warehouse equipment to efficiently fulfill customer orders.
- Sorted and organized merchandise to ensure accurate order selection.
- Collaborated with team members to maintain a safe work environment.
- Utilized inventory management systems for tracking stock levels.
Education
High School Diploma -
Carver Early College
Atlanta, GA05.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Outgoing personality
- Cash handling
- Cleaning techniques
- Order processing
Timeline
Sales Associate
AT&T
10.2025 - 12.2025
EVS Floor Technician
Piedmont Atlanta Hospital
10.2024 - 10.2025
Server
Cantina Laredo
10.2024 - 12.2024
Warehouse Packer
CEVA Logistics Inc.
08.2023 - 09.2024
Phone Representative
Kaiser Permanente
03.2021 - 09.2021
Warehouse Packer
Walmart Logistics
07.2020 - 12.2021
Loss Prevention Officer
Allied Universal Security Services
03.2014 - 05.2020
Order Filler
JCPenney Logistics Center
06.2011 - 05.2012
High School Diploma -
Carver Early College