Jasmine Thomas
Lithonia
Summary
Dynamic professional with a robust background in executive support, excelling in managing intricate schedules, coordinating high level meetings, and safeguarding confidential information. Expertise in communication, organization, and problem-solving fosters seamless office operations and enhances team productivity. Committed to collaboration and results driven strategies, with a proven ability to adapt to evolving priorities and demands. Dependable and resourceful, consistently delivering exceptional outcomes that support organizational goals.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Spotlight Salon & Spa Suites
Atlanta, GA
10.2023 - Current
- Streamlined administrative processes to support management in overseeing multi-tenant salon and spa suite operations.
- Collaborated on marketing campaigns and managed social media coordination to drive audience interaction and brand awareness.
- Facilitated effective communication and organized calendar management to enhance operational efficiency for management and tenants.
- Ensured accurate record-keeping and protection of sensitive business data to uphold organizational integrity.
- Supported operational processes to maintain efficient business performance.
Customer Service Assistant
Carmax
Atlanta, GA
03.2022 - 11.2024
- Provided exceptional customer support by addressing inquiries, resolving issues, and conducting post-sale follow-ups with empathy and professionalism.
- Partnered with sales and service departments to ensure a seamless customer experience and consistent communication.
- Executed accurate and efficient processing of more than 50 customer interactions each day within CRM platforms.
- Contributed to continuous improvement initiatives that enhanced service delivery and reduced wait times.
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction through clear communication and effective solutions.
Retention II
State Farm
Atlanta, GA
04.2020 - 02.2022
- Retained customers by identifying coverage gaps, resolving concerns, and recommending tailored insurance solutions.
- Exceeded retention goals by 10% quarter over quarter, demonstrating a proactive approach to client needs.
- Fostered long term loyalty through empathetic communication and transparent follow-up.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor's - Mass Communications
Virginia State University
01-2011
Skills
- Customer Relationship Management
- Client Retention & Engagement
- Conflict Resolution & Problem Solving
- Process & Performance Improvement
- Communication & Interpersonal Skills
- Cross-Functional Collaboration
- Data Entry & Record Management
- Time Management & Prioritization
- Administrative support
- Meticulous attention to detail
Timeline
Executive Assistant
Spotlight Salon & Spa Suites
10.2023 - Current
Customer Service Assistant
Carmax
03.2022 - 11.2024
Retention II
State Farm
04.2020 - 02.2022
Bachelor's - Mass Communications
Virginia State University
CONTACT
- 470-420-5856
- Fdevere88@gmail.com
- 1105 Concepts Dr 21 Lithonia Ga, 30058