JASMINE THOMAS
Kathleen
Summary
Detail-oriented administrative and customer service professional with 5+ years of experience handling confidential information, maintaining accurate documentation, and providing exceptional customer support in fast-paced, regulated environments. Skilled in records management, data entry, Microsoft Office, multitasking, and ensuring accuracy while meeting quality and compliance standards. Recognized for professionalism, strong organizational skills, and the ability to learn new systems quickly.
Overview
6
6
years of professional experience
Work History
Auto Insurance Service Agent
GEICO
Macon
04.2025 - Current
- Maintain accurate electronic customer records while handling confidential personal information.
- Process policy updates and documentation with a high level of accuracy.
- Review account information for completeness and compliance with company guidelines.
- Document customer interactions thoroughly across multiple computer systems.
- Resolve customer inquiries while maintaining high customer satisfaction.
- Navigate multiple software applications simultaneously in a fast-paced environment.
- Consistently meet quality, productivity, and compliance standards.
Hardgoods Team Member
Academy Sports & Outdoors Distribution Center
Jeffersonville
05.2024 - Current
- Support warehouse operations by picking, packing, and staging inventory for shipment
- Follow safety protocols and operational procedures in a fast-paced environment
- Collaborate with team members and supervisors to meet production goals
Assistant Manager
Bonaire Food Mart
Bonaire
02.2023 - 05.2024
- Delivered consistent customer service while managing daily store operations
- Resolved customer concerns professionally, maintaining high satisfaction levels
- Processed payments, balanced cash drawers, and reconciled transactions
- Managed inventory, pricing accuracy, and merchandising standards
Front Desk Receptionist
Quality Inn & Suites
Byron
03.2022 - 12.2022
- Managed guest check-ins, reservations, and payments
- Handled phone inquiries and administrative tasks with accuracy and discretion
Security Officer
Allied Universal
Macon
09.2020 - 01.2022
- Conducted routine patrols and monitored surveillance systems
- Completed detailed reports and maintained site security
Education
High School Diploma -
Perry High School
Perry, GASkills
- Auto Insurance Policy Administration
- Account Management & Policy Maintenance
- Billing, Payments, Cancellations & Reinstatements
- Documentation Accuracy & Compliance
- Problem Resolution & Customer Advocacy
- Multitasking in High-Volume Environments
- Professional Written & Verbal Communication
- MS Word, Excel, Outlook, SharePoint, Google Docs & Sheets
- 2 years of medical records experience
Timeline
Auto Insurance Service Agent
GEICO
04.2025 - Current
Hardgoods Team Member
Academy Sports & Outdoors Distribution Center
05.2024 - Current
Assistant Manager
Bonaire Food Mart
02.2023 - 05.2024
Front Desk Receptionist
Quality Inn & Suites
03.2022 - 12.2022
Security Officer
Allied Universal
09.2020 - 01.2022
High School Diploma -
Perry High School