Jasmine West
Marietta
Summary
Customer service professional specializing in complaint resolution and social media engagement. Proven track record of enhancing customer satisfaction through effective relationship management. Expertise in addressing customer concerns promptly and efficiently, leading to improved retention rates.
Overview
25
25
years of professional experience
Work History
Social Media Engagement CSR
Papa Johns International Inc.
Atlanta
07.2003 - Current
- Engaged customers in conversation to identify needs, address issues, and provide product information.
- Cultivated positive relationships with customers through friendly interactions, fostering loyalty.
- Resolved customer complaints to enhance satisfaction and maintain service quality.
- Assisted customers with orders and inquiries through phone and online channels.
Customer Service Lead
Hewlett Packard Enterprise
Louisville
02.2001 - 05.2013
- Led customer service team to effectively resolve client inquiries and issues, improving customer satisfaction.
- Addressed escalated customer concerns with effective problem-solving techniques.
- Monitored team performance and provided constructive feedback to support continuous improvement.
- Trained new staff on customer service protocols to enhance service quality.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Some College (No Degree) - General Studies
Butte College
Oroville, CASkills
- Social media engagement
- Complaint resolution
- Conflict management
- Active listening
- Professional telephone etiquette
- Typing speed: 65 wpm
- Punctuality and reliability
- Courteous demeanor
Timeline
Social Media Engagement CSR
Papa Johns International Inc.
07.2003 - Current
Customer Service Lead
Hewlett Packard Enterprise
02.2001 - 05.2013
Some College (No Degree) - General Studies
Butte College