Jasmine Wiggins
Atlanta
Summary
Customer-focused professional with 10+ years of experience in high-volume service environments across insurance, finance, and retail sectors. Skilled in case management, claims support, account maintenance, billing inquiries, policy servicing, and escalation resolution. Recognized for maintaining service-level standards, improving workflow efficiency, and delivering exceptional customer experiences in both remote and on-site settings.
Professional with extensive experience in high-volume customer service operations within remote environments. Demonstrated ability to resolve escalated service concerns while adhering to customer satisfaction standards, contributing to improved service metrics and workflow efficiency. Proven track record of coordinating cross-functional communication to ensure seamless service delivery and maintaining detailed CRM documentation for compliance and continuity.
Overview
14
14
years of professional experience
Work History
Customer Operations & Service Specialist
VOOM Insurance
01.2024 - 01.2026
- Supported high-volume customer service operations in a fully remote environment
- Resolved escalated service concerns while maintaining customer satisfaction standards
- Monitored service metrics to improve response times and workflow efficiency
- Coordinated cross-functional communication to ensure seamless service delivery
Customer Support Specialist
Patra Corp
01.2022 - 01.2024
- Assisted clients with coverage inquiries and documentation requirements
- Processed high-volume service requests with accuracy and timeliness
- Collaborated with underwriting and internal departments to resolve customer concerns
- Maintained detailed CRM documentation for compliance and continuity
Sales Insurance Agent
Simply Business
01.2020 - 01.2022
- Responded to high volumes of inbound calls and email inquiries
- Provided policy guidance and issued quotes and documentation
- Maintained service and quality benchmarks while meeting daily performance goals
Sales Insurance Agent
GEICO
01.2019 - 01.2020
- Advised customers on policy options and account servicing needs
- Maintained performance metrics and delivered consistent service standards
- Assisted customers with coverage updates and account questions
Claims Representative
State Farm
01.2018 - 01.2019
- Assisted customers through the claims process from initiation to resolution
- Reviewed documentation and police reports to determine liability
- Coordinated rental and repair assignments and processed claim payments
Customer Service Representative
UnumProvident Insurance
01.2016 - 01.2018
- Handled billing inquiries, policy questions, and claims status updates
- Processed payments and provided benefit education to policyholders
- Maintained accurate records within CRM systems
Customer Service Representative
CarMax Auto Finance
01.2014 - 01.2016
- Managed account maintenance, payment arrangements, and payoff processing
- Educated customers on account status and reporting information
- Handled documentation requests and verification processes
Customer Service Representative
The Home Depot
01.2012 - 01.2014
- Assisted customers with order tracking, shipment issues, and reorders
- Partnered with store associates and vendors to resolve service concerns
- Maintained performance metrics including handle time and adherence
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Skills
- Customer Service & Client Relations
- Claims & Case Processing
- Billing & Account Maintenance
- Escalation Resolution
- Policy & Coverage Support
- Service-Level Compliance (SLA)
- CRM Systems (Salesforce, Zendesk)
- Cross-Department Coordination
- Documentation & Record Accuracy
- Performance Metrics & Quality Standards
- Customer service operations
- Escalation resolution
- Service metrics monitoring
- Cross-functional communication
Timeline
Customer Operations & Service Specialist
VOOM Insurance
01.2024 - 01.2026
Customer Support Specialist
Patra Corp
01.2022 - 01.2024
Sales Insurance Agent
Simply Business
01.2020 - 01.2022
Sales Insurance Agent
GEICO
01.2019 - 01.2020
Claims Representative
State Farm
01.2018 - 01.2019
Customer Service Representative
UnumProvident Insurance
01.2016 - 01.2018
Customer Service Representative
CarMax Auto Finance
01.2014 - 01.2016
Customer Service Representative
The Home Depot
01.2012 - 01.2014
Bachelor of Science - Marketing
Southern New Hampshire University