Jasmine Williams
Douglasville
Summary
I am looking for a job that can be more of a career to me. I am looking for stability, longevity and a company that not only I can grow with, but one I learn from.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
EBM Medical
17887 Chesterfield Airport Rd
03.2024 - Current
- Gathering patient information, summarizing RX and prescription details and HIPPA compliance protecting patients identity and discussing sensitive medical data
- Process payments, handle billing inquiries and ensure patient satisfaction
- Ensure compliance with medical privacy regulations.
- Handling inbound and outbound call goals
- Maintaining a goal of calls, call monitoring reports, and Graded Call monitoring reports
- Account documenting, handling management calls and guiding a team of Customer Service Representatives
- Leading a team of Customer Service Representatives by answering questions, aiding them to be better and supervising their metrics, attendance and call management skills.
Sales Manager & Customer Service Rep
Buddy's
06.2023 - 02.2024
- Inventory Data Entry
- Two call throughs per day of customers on the late list them dressed for school, directing activities and overseeing
- Calling every customer due for daily payments twice, once in morning, once in the evening
- Collection calls to obtain the billing go for the month
- Achieving a quota of at least three sales a day
- Reaching the bone is go a 15 sales per week and 60 sales per month
- Gaining one new customer per day and keeping three current customers per week
Customer Service Representative
DIY Technologies
10.2017 - 04.2023
- Manage high call volume in a timely manner with a sense of direction.
- Establish data driven information with clients.
- Acquire and document insurance with customers for the DIY products.
- Monitor and analyze data punctually with purpose.
- Achieve sales goals in maintaining sustenance.
- Assisting customers with the Iway home projects.
Customer Service Representative
Converys
St. Louis, MO
07.2013 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and assisted customers with issues concerning their set top boxes, other products, and helped regulate their technical issues
- Used persuasive speaking skills and offered empathy, adaptability, and the ability to use positive language skills and patience while speaking with customers.
- Assisted customers with billing issues, technical support, signal resets, sales and promotional upgrades.
Education
Associates Of Social Work - Early Childhood Education
Harold Washington College
Chicago, IL01-2018
Skills
- Active listening
- Adaptability
- Attention to detail
- Conflict resolution
- Critical thinking
- Empathy and friendliness
- Patience and persuasion
- Superior Communication Skills
- Problem Solving
- Effective communication
- Prompt and Reliable
- Educational Support
Timeline
Customer Service Representative
EBM Medical
03.2024 - Current
Sales Manager & Customer Service Rep
Buddy's
06.2023 - 02.2024
Customer Service Representative
DIY Technologies
10.2017 - 04.2023
Customer Service Representative
Converys
07.2013 - 08.2017
Associates Of Social Work - Early Childhood Education
Harold Washington College