Jasmine Wilson
Atlanta
Summary
Dedicated healthcare professional with extensive experience in patient care coordination and case management. Adept at scheduling, prior authorization, and maintaining compliance with HIPAA regulations. Proven track record of fostering effective communication between patients, providers, and insurance companies to ensure seamless access to services. Supported case file management, including creating, tabbing, indexing, and maintaining both electronic and paper records in accordance with established procedures. Coordinated scheduling for formal meetings, conference calls, and hearings with internal staff and external stakeholders while tracking case status and responding to routine inquiries. Prepared official correspondence and handled sensitive information in a high-volume, compliance-driven office environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Truth Fashion Café
12.2025 - 03.2026
- Provide high-level administrative support to the Founder/CEO, managing executive calendars, travel coordination, and business communications.
- Accompany the CEO to pop-up shops, vendor meetings, and brand events to support on-site operations and logistics.
- Coordinate inventory ordering, vendor relationships, and seasonal product launches.
- Track sales performance, expenses, invoices, and operational reports to support strategic business planning.
- Assist with e-commerce operations (Shopify), including order processing and customer issue resolution.
- Manage marketing initiatives, social media scheduling, and influencer partnerships.
- Handle VIP client communications and escalations, ensuring brand-aligned customer service.
- Maintain organized digital records, contracts, and confidential documentation.
- Women’s Fashion Boutique
Scheduling Coordinator
Marathon Health
06.2025 - 12.2025
- Managed patient communication, enhancing service accessibility through various channels.
- Scheduled acute and preventive services using Salesforce and EMR systems (Athena).
- Provided technical support, including password resets and portal navigation.
- Documented and maintained accurate patient records across systems.
- Supported wellness programs through data entry and updates.
Dispatcher Support Representative
OnTrac
10.2024 - 05.2025
- Serve as the primary point of contact between drivers and clients or management.
- Relay instructions and updates to drivers regarding routes, schedules, and customer needs.
- Analyze and optimize routes for efficiency and cost-effectiveness.
- Monitor traffic conditions and make real-time adjustments to routes as necessary.
- Oversee the scheduling of deliveries and pickups, ensuring timely arrival at destinations.
- Maintain records of shipments, including tracking numbers, delivery confirmations, and any issues that arise.
- Address and resolve any issues or delays that may occur during transit.
- Provide assistance to drivers in case of emergencies or unexpected situations.
- Input and maintain accurate records in dispatch software or tracking systems.
- Generate reports on delivery performance, vehicle status, and driver activity.
Outreach Specialist
Centauri Health Solutions
10.2024 - 02.2025
- Develop and maintain relationships with community organizations, stakeholders, and potential clients.
- Conduct outreach activities to raise awareness of programs and services, including workshops, seminars, and informational sessions.
- Create and implement marketing strategies to promote initiatives and events.
- Utilize various channels (social media, newsletters, local events) to disseminate information and encourage participation.
- Conduct surveys and gather feedback from the community to assess needs and preferences.
- Analyze data to inform program development and outreach strategies.
- Work closely with internal teams (e.g., marketing, program development) to align outreach efforts with organizational goals.
- Collaborate with local agencies and organizations to develop partnerships and joint initiatives.
- Track and report on outreach activities, measuring effectiveness and community impact.
- Prepare reports for management and stakeholders to highlight outreach successes and areas for improvement.
Scheduling Associate
Hollis Cobb Associates
04.2023 - 10.2024
- Schedule and confirm appointments for staff or clients, ensuring optimal use of time.
- Coordinate multiple calendars and prioritize scheduling needs effectively.
- Serve as the primary liaison between clients, staff, and external partners regarding scheduling matters.
- Notify stakeholders of any changes or updates to scheduled events or meetings.
- Arrange meeting locations, including booking conference rooms or virtual meeting platforms.
- Prepare agendas and materials needed for meetings.
- Maintain accurate records of appointments, meetings, and events in scheduling software.
- Track and report on scheduling conflicts and resolution efforts.
- Address and resolve scheduling conflicts and issues that arise promptly.
- Adapt schedules as necessary to accommodate changing priorities.
Claims Associate
State Farm
03.2022 - 08.2022
- Collects all accidents information utilizing a template that will answer questions.
- Documents hours using MS Excel.
- Completes month-end closing for payroll.
- Respond to emails, chats, and all reasonable social media interaction.
- Explain cover details to customers.
- Transmitted claims for further investigation.
- Set up appointments with body shops for repairs.
- Set up tow service.
UM Intake Care Specialist
Emblem Health
06.2020 - 02.2022
- Secured prior authorizations for medical services, engaging with insurance providers.
- Documented authorization decisions and advocated for patients during appeals.
- Conduct initial assessments to gather comprehensive information about patients’ medical history, needs, and preferences.
- Collect and verify necessary documentation and insurance information for processing care requests.
- Collaborate with healthcare providers, case managers, and insurance companies to facilitate appropriate care plans.
- Schedule appointments and coordinate referrals to specialists or services as needed.
- Review patient cases to ensure that proposed treatments and services meet medical necessity criteria.
- Monitor patient progress and adjust care plans in collaboration with the healthcare team.
- Maintain accurate records of patient interactions, care plans, and any changes in treatment or services.
- Prepare reports and summaries for management to evaluate care utilization and outcomes.
- Provide information to patients and their families about available services, navigating healthcare systems, and understanding insurance coverage.
- Address patient questions and concerns regarding their care and treatment options.
Client Coordinator
Avetta, LLC
11.2019 - 06.2020
- Create, query and identify Client case vs Supplier cases.
- Track and own case workload and ensure completion is met within Help Desk service level agreement.
- Verify insurance documents.
- Update and maintain all relative Case information (Salesforce).
- Investigate, report, follow-up and communicate with Client Sales Manager, Account Manager and Implementation Project Manager via chatter or email.
- Properly escalate unresolved queries to the next level of Support.
- Receive incoming client requests and prioritize them appropriately.
- Work client facing projects on around user creation, connection management, etc.
- Receive warm transfers of client calls from Supplier Support teams.
- Follow up on open service calls via phone, email, and text with consumers, service companies, and OnPoint clients.
- Evaluate and process all new claims, request additional data as needed, and administer claims adjudication based on claims logic and rules.
- Review authorization requests from service companies for approval.
- Review and approve invoices and claim submissions from service companies.
- Analyze claims to identify risks and ensure processing aligns with company policy.
- Maintain productivity, quality assurance goals.
- Work with accounts assigned to the Client Services team and provide account support directly to client users.
Medical Claims Associate
Lincoln Financial Group
05.2018 - 11.2019
- Reviewing claims to determine if they are covered under the patient's policy, calculating benefits, and authorizing payments.
- Verifying patient information, provider details, and diagnosis/treatment codes to ensure compliance with policy terms and regulations.
- Analyzing medical records, bills, and related documentation for accuracy and completeness.
- Interacting with healthcare providers, patients, and insurance carriers to resolve discrepancies or denied claims.
- Identifying, investigating, and reporting suspicious claims to prevent fraud.
- Follow up on open service calls via phone, email, and text with consumers, service companies, and OnPoint clients.
- Evaluate and process all new claims, request additional data as needed, and administer claims adjudication based on claims logic and rules.
- Review authorization requests from service companies for approval.
- Review and approve invoices and claim submissions from service companies.
- Analyze claims to identify risks and ensure processing aligns with company policy.
- Maintain productivity, quality assurance goals.
- Work with accounts assigned to the Client Services team and provide account support directly to client users.
Technical Support Technician
Wipro LLC
12.2014 - 05.2018
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Worked closely with [System] and [Software] users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Examined departmental documents to determine how they should be distributed and filed.
- Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
- Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
- Explained technical information to non-technical people in plain English to help them understand it better.
Education
Secretarial Studies and Office Administration -
Atlanta Technical College
High School Diploma - Certification in office administration
Atlanta Job Corp
Skills
- Medical Terminology & Insurance Policies
- Regulatory & HIPAA Compliance
- Care Coordination & Case Management
- Administrative Support
- Clerical and Administrative Support
- Conflict Resolution & Escalation Handling
- Microsoft Office Suite
- EMR Systems (EPIC, Athena)
- Data Entry
- Workflow Optimization
- Excellent Written and Verbal Communication
- Member and Provider Correspondence
- Customer Experience & Brand Relations
- Exceptional Microsoft Excel skills
Timeline
Administrative Assistant
Truth Fashion Café
12.2025 - 03.2026
Scheduling Coordinator
Marathon Health
06.2025 - 12.2025
Dispatcher Support Representative
OnTrac
10.2024 - 05.2025
Outreach Specialist
Centauri Health Solutions
10.2024 - 02.2025
Scheduling Associate
Hollis Cobb Associates
04.2023 - 10.2024
Claims Associate
State Farm
03.2022 - 08.2022
UM Intake Care Specialist
Emblem Health
06.2020 - 02.2022
Client Coordinator
Avetta, LLC
11.2019 - 06.2020
Medical Claims Associate
Lincoln Financial Group
05.2018 - 11.2019
Technical Support Technician
Wipro LLC
12.2014 - 05.2018
Secretarial Studies and Office Administration -
Atlanta Technical College
High School Diploma - Certification in office administration
Atlanta Job Corp