Jasmine Woodley
Ludowici
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni
1310 MARTIN LUTHER KING DR
11.2025 - Current
- Provided exceptional customer support to enhance client satisfaction and loyalty.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in CRM system for tracking purposes.
Custodian
All Clean
10.2024 - 05.2025
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting..
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Ensured healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
Merchandiser
Lowe's
04.2023 - 10.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Contributed to safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
Work From Home Agent
Alorica
07.2021 - 04.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
Work From Home Agent
Sitel
12.2019 - 07.2021
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Achieved performance targets consistently by maintaining strong work ethic and dedication to excellence in customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Treadwell
920 N Highland St. Memphis, TN 38122Skills
- Active Listening
- Data Entry
- Customer Relations
- Customer Support
- Customer Service
- Microsoft Office Suite
- Computer Proficiency
- Problem resolution
- Troubleshooting
- Technical Skills
- Written and Oral communication
- Training and Development
- Navigational Support
Timeline
Customer Service Representative
Afni
11.2025 - Current
Custodian
All Clean
10.2024 - 05.2025
Merchandiser
Lowe's
04.2023 - 10.2024
Work From Home Agent
Alorica
07.2021 - 04.2023
Work From Home Agent
Sitel
12.2019 - 07.2021
High School Diploma -
Treadwell