Jasmine Wylie
Atlanta,GA
Summary
Healthcare professional with extensive experience in clinical support, telehealth, call center operations, and front office administration. Skilled in patient care, insurance verification, scheduling, and customer service. Adaptable to fast-paced environments with proven ability to manage both clinical and administrative duties while ensuring patient confidentiality and compliance with HIPAA regulations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Representative/Clinical Support
United Digestive
Atlanta, GA
09.2024 - 01.2026
- Greet and check in patients, ensuring a welcoming and professional environment.
- Manage multi-line phones, schedule and confirm appointments, and handle follow-up reminders.
- Verify patient demographics and insurance information with accuracy.
- Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary
- Optimize provider schedules and patient flow to minimize wait times.
- Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Cross trains and performs other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info, send details to MD via telephone encounter
Medical Assistant / Customer Service Representative
UF Health Family Medicine & Orthopedics
Jacksonville, FL
05.2018 - 05.2024
- Performed clinical duties including taking vital signs, patient histories, blood draws, injections, cast and suture removal.
- Supported physicians during procedures and ensured exam rooms were properly prepared.
- Utilized Epic for patient check-in/out, insurance verification, charge entry, and In Basket management.
- Coordinated virtual visits and scheduled appointments to maximize clinic efficiency.
- Assisted with office management tasks including inventory control, cash handling, and daily deposits.
- Ensured compliance with biohazard protocols and clinical safety standards.
Care Coordinator I
One Call Care Management
Jacksonville, FL
01.2015 - 05.2018
- Provided customer support via phone, email, and instant messaging for business clients.
- Troubleshot issues and identified solutions through process of elimination.
- Tracked and documented inbound service requests to ensure timely resolution.
- Mentored new associates and led a team in managing rush cases.
- Arranged transportation and interpretation services for injured workers at cost-effective rates.
Certified Nursing Assistant / Health Unit Coordinator
Wolfson Children's Hospital
Jacksonville, FL
05.2010 - 01.2015
- Assisted nurses in patient care including ADLs, specimen collection, intake/output monitoring, and documentation.
- Supported a unit of up to 12 patients and families while maintaining a safe environment.
- Documented care activities in EMRs and provided clerical support as needed.
- Collaborated with multidisciplinary teams to ensure continuity of care.
Education
High School Diploma - undefined
Cornerstone School
Townsend, GA01.2005
Skills
- - Patient Care & Clinical Support
- - Medication Administration & Documentation
- - Epic EMR & Records Management
- - Appointment Scheduling & Call Center Operations
- - Insurance Verification & Payment Processing
- - Time Management & Attention to Detail
- - Customer Service & Team Collaboration
Certification
- - Certified Nursing Assistant (CNA)
- - Registered Medical Assistant (RMA)
- - Basic Life Support (BLS)
Timeline
Front Office Representative/Clinical Support
United Digestive
09.2024 - 01.2026
Medical Assistant / Customer Service Representative
UF Health Family Medicine & Orthopedics
05.2018 - 05.2024
Care Coordinator I
One Call Care Management
01.2015 - 05.2018
Certified Nursing Assistant / Health Unit Coordinator
Wolfson Children's Hospital
05.2010 - 01.2015
High School Diploma - undefined
Cornerstone School