Jasmine Max Hentzien
Atlanta
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
7
7
years of professional experience
Work History
Service Assistant Lead
Rocket Farms Resturants
10.2024 - Current
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Responded promptly to customer inquiries and resolved issues to promote satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new staff on operational procedures and best practices in customer service.
- Monitored inventory levels of supplies, and placed orders for timely replenishment decisions.
- Developed and maintained comprehensive scheduling documentation for improved transparency and accessibility.
Server
Rocket Farms Restaurants
04.2024 - Current
- Provided exceptional customer service and ensured guest satisfaction through attentive dining experiences.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Assisted in training new servers on menu knowledge and service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Ashford
02.2022 - 04.2024
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced offerings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier
Target
11.2020 - 04.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring error-free financial operations.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout procedures.
- Trained new cashiers on operational standards and customer service techniques.
Hostess
Taqueria El Vecino
12.2019 - 04.2020
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservations and waitlists using Open Table, optimizing table turnover.
- Coordinated with kitchen and serving staff to ensure smooth service flow during peak hours.
- Trained new host staff on procedures and customer service standards, improving team efficiency.
Hostess
Kyma
06.2019 - 12.2019
- Handled customer inquiries and concerns with professionalism, contributing to high satisfaction rates.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Bowdon Highschool
Bowdon, Ga08-2018
Skills
- Customer service
- Menu presentation
- Food running
- Table setting and bussing
- Guest service
- Team leadership
- Employee training
- Service bar restocking
Timeline
Service Assistant Lead
Rocket Farms Resturants
10.2024 - Current
Server
Rocket Farms Restaurants
04.2024 - Current
Server
The Ashford
02.2022 - 04.2024
Cashier
Target
11.2020 - 04.2022
Hostess
Taqueria El Vecino
12.2019 - 04.2020
Hostess
Kyma
06.2019 - 12.2019
High School Diploma -
Bowdon Highschool