Jasmyne Harrison
Winston
Summary
Cultivated customer relationships through effective conflict resolution and support in remote settings within healthcare and insurance sectors. Also, demonstrated exceptional communication skills while managing high call volumes and ensuring client satisfaction and compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Noridian Healthcare Solutions
05.2025 - 01.2026
- - Delivering top-tier customer service to Medicare beneficiaries and providers.
- - Assisting with benefits eligibility, claim status, and billing inquiries.
- - Documenting all calls accurately in accordance with HIPAA regulations.
- - Guiding customers through online systems and troubleshooting access issues.
Customer Service Representative
GetInsured
06.2024 - 02.2025
- - Resolved health insurance inquiries, explained policies, and processed updates.
- - Navigated internal systems to track applications and assist users with troubleshooting.
- - Ensured client satisfaction through empathy, patience, and effective communication.
Customer Service Representative (Remote)
F.H. Cann & Associates
11.2024 - 12.2024
- - Reviewed and verified federal student aid forms for accuracy.
- - Maintained up-to-date understanding of FAFSA and Title IV program regulations.
Customer Service Representative
Connexus Resource Group
12.2022 - 04.2024
- - Handled account inquiries, payment processing, and conflict resolution.
- - Communicated with special accounts teams to meet unique client needs.
Remote Customer Service Representative
Aetna, a CVS Company
04.2022 - 08.2022
- - Assisted members with claims, benefits, and policy education.
- - Maintained HIPAA compliance and ensured accuracy of customer records.
Remote CSR
ResultsCX
12.2021 - 03.2022
- - Managed inbound and outbound calls related to insurance sales.
- - Customized coverage options to suit customer needs and ensured follow-through on policy updates.
Remote Customer Service Rep.
Compass Experience Labs
06.2021 - 09.2021
- - Handled returns, exchanges, and product inquiries.
- - Provided assistance with online orders and damaged item resolutions.
Remote Call Center Agent
Teledirect
04.2021 - 06.2021
- - Conducted customer outreach and documented lead data.
- - Educated potential clients on services and completed satisfaction surveys.
Assistant Manager
Citi Trends
06.2017 - 05.2020
- - Supervised team, managed inventory, and led daily operations.
- - Interviewed, trained, and reviewed performance of team members.
- - Analyzed sales trends and implemented merchandising strategies.
Education
Master of Science - Psychology
Grand Canyon University
12.2022
Bachelor of Science - Business
Huntingdon College
05.2017
Associate’s Degree - English
Southern Union State Community College
08.2014
Skills
Customer Service Medicare & Medicaid Knowledge HIPAA Compliance Remote Work Experience CRM Systems Medical Terminology Insurance Policies Conflict Resolution Data Entry & Typing Team Supervision Front Desk Operations Software Troubleshooting
Certification
Certified Life Coach – Present
Timeline
Remote Customer Service Representative
Noridian Healthcare Solutions
05.2025 - 01.2026
Customer Service Representative (Remote)
F.H. Cann & Associates
11.2024 - 12.2024
Customer Service Representative
GetInsured
06.2024 - 02.2025
Customer Service Representative
Connexus Resource Group
12.2022 - 04.2024
Remote Customer Service Representative
Aetna, a CVS Company
04.2022 - 08.2022
Remote CSR
ResultsCX
12.2021 - 03.2022
Remote Customer Service Rep.
Compass Experience Labs
06.2021 - 09.2021
Remote Call Center Agent
Teledirect
04.2021 - 06.2021
Assistant Manager
Citi Trends
06.2017 - 05.2020
Bachelor of Science - Business
Huntingdon College
Associate’s Degree - English
Southern Union State Community College
Master of Science - Psychology
Grand Canyon University