JASMYNE HUTCHINS
Adelanto,MI
Summary
Outgoing and highly motivated professional looking to leverage the ability to provide compassionate care and service to a broad range of clients. With the enthusiasm for the work undertaking, create meaningful interactions that leave a positive and lasting impression on customers both in person and virtually. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Right At Home Health Care
11.2022 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing with 20 residents
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Claim Associate
Amazon
03.2022 - 08.2023
- Selected to work “Problem Solver,” identifying and resolving issues with customer orders such as missing items, excess items, package weight issues and more, utilizing various computer systems.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Operates equipment such as scanners to read bar codes on merchandise and packages.
- Responded to 30 customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Monitored claims processing trends to identify potential areas of improvement.
- Managed workload and priorities to meet claims processing meet deadlines.
Phone Operator
Brookdale Assisted Living
11.2017 - 04.2020
- Pleasantly greeted all callers and asked how to be of assistance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
CREW MEMBER
Goldbergs Deli
09.2016 - 07.2017
- Greeted 50 or more customers per day with enthusiasm and connected with them to ensure positive experience.
- Received customer orders and processed cash/credit transactions; helped increase sales by recommending additional items to customers.
- Properly cleaned workstations, kitchen counters and floors by understanding and following all cleaning, dishwashing and sanitation procedures.
- Worked well with teammates and accepted coaching from management team.
- Increased customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
High School Diploma -
Tri-Cities High School
Atlanta, GA05.2011
Skills
- Multi-Line Phone Systems
- Creative and Resourceful
- Customer Care
- Data Collation
- Email Correspondence
- Schedule Coordination
- Customer Feedback
- Strategic Networking
- Data Evaluation
- Data and Analytics
Certification
- CNA - Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Right At Home Health Care
11.2022 - Current
Claim Associate
Amazon
03.2022 - 08.2023
Phone Operator
Brookdale Assisted Living
11.2017 - 04.2020
CREW MEMBER
Goldbergs Deli
09.2016 - 07.2017
High School Diploma -
Tri-Cities High School
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