Jason Delgado
Roswell
Summary
Dynamic professional with extensive experience at Delta Air Lines, specializing in customer engagement and service recovery. Recognized for exceptional problem-solving abilities and strong verbal communication skills, effectively navigating complex systems. Proven track record in training new hires to enhance team performance while consistently delivering outstanding customer service. Aiming to leverage expertise in a challenging role that prioritizes customer satisfaction and operational excellence.
Overview
23
23
years of professional experience
Work History
Surface Prep Technician
Delta Air Lines
Atlanta
03.2021 - Current
- Conducted Maintenance, Cleaning, and Inspection of Engine Parts
- Acquired knowledge withing Department 271 in Abrasive Blasting, Chemical Cleaning Processes, and Wet Deck Processing
- Conduced Point of Contact (POC) when needed, in absence of Lead
- Gained knowledge of GEMS, MIRS, OTIS-Knowledge Management, and navigation of DeltaNet system
Bilingual Customer Engagement Supervisor
Delta Air Lines
Atlanta
08.2020 - 03.2021
- Offer customer service support for Domestic and International travelers
- Delta and (DOT) compliance requirements
- Assist internal and external customers including SkyMiles, Res Admin, ROC, and Customer Care as needed
- Provides service resolutions to inconvenienced passengers through service recovery using First Point of Contact guidelines
- Handled customer escalation calls regarding complaints about Delta’s service, policy, and/or employees
Bilingual Reservations Specialist
Delta Air Lines
Atlanta
03.2014 - 08.2020
- Selling and issuing tickets and booking alternate flights while meeting DOT compliance
- Assisting customers with Sky Miles related questions, as well as Online Support
- Understanding of Sky Miles, sky team, vendor partners, and Delta Branded products
- Knowledge of Delta Air Lines, Air France, and KLM products as well as systems
- (Amadeus, Axis, Global Collect, & Delta Terms)
- Helped Train and Mentor multiple New Hires during the 'Voice of Delta' Training
General Manager
O’Reilly Auto Parts
Sandy Springs
05.2009 - 05.2013
- Help maintain outstanding customer service
- Taught and motivated the employees on generating sales
- Conducted inventory surveys in multiple stores within the district
- Conducted One on One performance evaluations
- Assisted in helping safeguard company assets and help control internal expenses
Area Supervisor
Ross Dress for Less
Dunwoody
08.2008 - 04.2009
- Help generate sales by merchandising
- Safeguarded company Assets
- Scheduling
Sales Manager
Auto Zone
Killeen
03.2007 - 07.2008
- Quality Control and inventory checks to help generate sales
- Help control internal expenses while safeguarding company assets
- Scheduling
Front Desk Supervisor
Howard Johnson
Killeen
03.2005 - 01.2006
- Responsible for day-to-day operations, dealing with guests and staff
- Resolved customer complaints and employee issues
- Scheduling
- Acquired managerial duties when management was not on property
Security Forces Training Operations Officer
United States Air Force
Kirtland AFB
05.2002 - 02.2005
- Trained multiple Squads for Deployment Readiness
- Conducted quality control and One on One performance evaluations
- Took ownership of team’s overall performance and provided morale support
Education
High School - General Studies
Copperas Cove High School
Copperas Cove, TX06.2000
High School – College Program -
Central Texas College
Killeen, TX06.2000
Skills
- Microsoft Office applications
- Word - Excel - PowerPoint
- Verbal and written communication
- Problem solving
- Attention to detail
- Multitasking Abilities
- Teamwork and collaboration
- Multitasking
Accomplishments
- Delta Care Phone/Field Team (Since 2016)
- Summit Winner (2017 & 2018)
- Velveteer (2024)
- Delta Care & Scholarship Champion (2025)
Languages
English
Full Professional
Spanish
Professional
Timeline
Surface Prep Technician
Delta Air Lines
03.2021 - Current
Bilingual Customer Engagement Supervisor
Delta Air Lines
08.2020 - 03.2021
Bilingual Reservations Specialist
Delta Air Lines
03.2014 - 08.2020
General Manager
O’Reilly Auto Parts
05.2009 - 05.2013
Area Supervisor
Ross Dress for Less
08.2008 - 04.2009
Sales Manager
Auto Zone
03.2007 - 07.2008
Front Desk Supervisor
Howard Johnson
03.2005 - 01.2006
Security Forces Training Operations Officer
United States Air Force
05.2002 - 02.2005
High School - General Studies
Copperas Cove High School
High School – College Program -
Central Texas College
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