Jason Hamrick
Washington
Summary
Focused individual with a background ensuring that vehicle and equipment inspections are performed as required by federal regulations. A confident Fleet Manager with exemplary math, troubleshooting and testing skills. Experience in troubleshooting, repairing and evaluating repairs on heavy equipment. Experienced with searching repair processes through numerous brands of trucks and equipment. Years of experience tracking equipment faults through telematics and determining a course of repair.
Overview
26
26
years of professional experience
Work History
Customer Service Advisor
Dobbs Equipment
03.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Continuously sought opportunities for personal development through ongoing training programs.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
Fleet Manager
Anderson & Son Inc.
03.2019 - Current
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Positively interacted with all personnel, including drivers, upper management and shop department, which helped improve overall communication.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Documented equipment transfers and sales details for accurate record keeping.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
- Proactively identified and solved complex problems that impacted management and business direction.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Contributed to development, implementation and execution of maintenance programs.
- Managed efficient teams of up to 9 employees.
- Received and processed stock into inventory management system.
Product Support Sales Representative
Yancey Brothers
06.1998 - 03.2019
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA06.1990
Skills
- Delivery schedule oversight
- Vehicle Maintenance
- Operations and logistics
- Driver management
- Effective communication
- Training and education
- Cost control and tracking
- Shipment coordination
- Budget control
- Safety regulations implementation
- Leadership
- Conflict resolution
Accomplishments
At my current position I was tasked with setting up a full maintenance tracking and repair log keeping system. I have streamlined repair processes and shortened downtime through troubleshooting and parts ordering. I setup cost per hour machine tracking, fuel burn tracking and idle time monitoring to help in the bidding process.
Timeline
Customer Service Advisor
Dobbs Equipment
03.2024 - Current
Fleet Manager
Anderson & Son Inc.
03.2019 - Current
Product Support Sales Representative
Yancey Brothers
06.1998 - 03.2019
High School Diploma -
Central Gwinnett High School
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