Jason Hernandez
Johns Creek
Summary
Results-oriented Data System Operator with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
8
8
years of professional experience
Work History
Field Artillery Data System Operator
Department of the Army
02.2017 - Current
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Collaborated with other departments to identify and solve software issues.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Partnered with system administrators to maintain operating system and application patch levels.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Implemented and maintained software solutions according to customer requirements.
- Trained, supervised and organized over 5 or more soldiers and personnel.
- Maintained health, welfare and combat readiness of personnel within my section
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Managed over $1,000,000 worth of equipment during garrison and deployment operations.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Communicated with command centers to develop and execute tactical plans.
- Executed tactical operations with accuracy and control.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Trained and mentored personnel in combat operations and tactics.
- Coordinated activities of subordinate personnel to support mission success.
Education
Bachelor of Science - Cyber Security
Columbia College
Columbia, MO05-2030
Skills
- Incident response
- Safety procedures
- System configuration
- Hardware troubleshooting
- Patch management
- Software installation
- Data analysis
- Personnel management
- Operational planning
- Standards enforcement
- Security management
Timeline
Field Artillery Data System Operator
Department of the Army
02.2017 - Current
Bachelor of Science - Cyber Security
Columbia College
Similar Profiles
Angel CastanedaAngel Castaneda
Patriot Generator Operater and Maintainer at Department Of The ArmyPatriot Generator Operater and Maintainer at Department Of The Army
Jonathan ZodareckyJonathan Zodarecky
Staff Operations and Training Specialist at DEPARTMENT OF THE ARMYStaff Operations and Training Specialist at DEPARTMENT OF THE ARMY
MARIYA WASHINGTONMARIYA WASHINGTON
Help Desk Technician at Department of the ArmyHelp Desk Technician at Department of the Army