Dynamic operations leader with a proven track record at Papa Johns International Inc., excelling in strategic planning and financial controls. Successfully opened three new restaurants and trained 18 General Managers, driving operational excellence and fostering talent retention. Adept in data analysis and committed to enhancing team performance and customer loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations
Papa Johns International Inc.
03.2023 - Current
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Achieved team goals through formalized training plans, coaching, and performance management.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives and brand standards.
Opened 3 new corporate owned restaurants.
Manage the operations of Shaquille O'Neal's Joint Venture restaurants in metro Atlanta.
Managed P&L metrics to ensure positive EBITDA growth.
Managed our charitable activities through the Harvest program to help families in need in the Atlanta market.
Training General Manager
Papa Johns International Inc.
03.2015 - 03.2023
Additionally to my responsibilities as a General Manager I was tasked with training all new General Managers for their position.
Assisted senior leadership with market level planning and objectives.
Trained 18 new General Managers during my time as a TGM.
General Manager
Papa Johns International Inc.
08.2007 - 03.2015
Managed budget implementations, employee evaluations, and contract details.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty.
Education
Faith Academy
Stockbridge, GA
Skills
Strategic planning and execution
Leadership training
Workforce planning, talent recruitment and retention
Financial controls implementation
Excel proficiency and data analysis
Strategic Marketing
Organizational skills
Analytical thinking
Adaptability
Accomplishments
Sucessfuly oversaw the operations of Shaquille O'neal's 11 Joint Venture restaurants with Papa Johns International Inc.