Jason Shomer
Evans,GA
Summary
Dynamic security operations leader with extensive experience at WMCG, excelling in emergency response coordination and team performance optimization. Proven track record in training personnel on surveillance techniques and conflict resolution, enhancing safety protocols and achieving high customer satisfaction. Committed to regulatory compliance and fostering strong relationships with law enforcement. CPR certified.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Armed Security Officer Supervisor
WMCG
05.2022 - Current
- Supervised daily security operations to ensure compliance with safety protocols and procedures.
- Trained and mentored security personnel in effective surveillance techniques and conflict resolution strategies.
- Conducted regular inspections of premises to identify vulnerabilities and recommend improvements.
- Coordinated emergency response efforts, ensuring swift action during critical incidents or breaches.
- Developed and implemented training programs that enhanced team performance and situational awareness.
- Collaborated with law enforcement to investigate security incidents, maintaining detailed reports for follow-up actions.
- Managed scheduling and staffing of security teams to optimize coverage and resource allocation.
- Ensured compliance with federal, state, and local regulations governing the use of firearms in a private security capacity by conducting periodic audits.
- Streamlined incident response times through effective scheduling, assignment delegation, and contingency planning.
- Developed strong relationships with clients by addressing concerns promptly and effectively, resulting in high customer satisfaction rates.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Security Supervisor
Securitas Security Services USA
04.2021 - 05.2022
- Supervised security personnel to ensure compliance with site-specific protocols and procedures.
- Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
- Coordinated emergency response efforts, establishing clear communication channels among team members.
- Developed training programs for new hires, focusing on safety procedures and operational efficiency.
- Collaborated with law enforcement and emergency services during critical situations and investigations.
- Analyzed incident reports to identify trends, recommending improvements to prevent future occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Collaborated with management to develop security policies and procedures.
Security Officer
Securitas Security Services USA
04.2019 - 04.2021
- Monitored access points to ensure security protocols were followed and unauthorized individuals denied entry.
- Conducted regular patrols of premises to identify potential security risks and maintain safety standards.
- Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
- Prepared detailed incident reports documenting findings and actions taken during security events.
- Collaborated with management to review security policies, recommending adjustments for enhanced effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
Sales Associate
Circle K
03.2016 - 11.2016
- Developed strong product knowledge to assist customers with informed purchasing decisions.
- Delivered exceptional customer service, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Executed inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Truck Team Leader
Target
08.2012 - 03.2016
- Led daily operations to enhance team performance and customer engagement.
- Trained and mentored new team members on company policies and procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to ensure efficient coverage during peak hours.
- Collaborated with management to execute promotional campaigns and improve store layout.
- Enhanced customer service protocols, resulting in improved satisfaction ratings across departments.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Front End Associate
Academy Sports Outdoors
10.2011 - 12.2011
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in merchandise placement and organization, enhancing product visibility and accessibility.
- Collaborated with team members to maintain store presentation standards and cleanliness.
- Utilized point-of-sale systems for accurate transaction processing and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Valet
Healthcare Parking Systems
09.2010 - 09.2011
- Delivered exceptional customer service by assisting guests with vehicle retrieval and parking needs.
- Coordinated efficient traffic flow in high-volume settings to optimize parking space utilization.
- Monitored valet operations to ensure compliance with safety protocols and company policies.
- Trained new staff on best practices for vehicle handling and customer interaction techniques.
- Implemented process improvements that enhanced overall efficiency of valet services.
- Resolved guest inquiries and concerns promptly, ensuring high levels of satisfaction and loyalty.
- Collaborated with healthcare facility management to streamline patient drop-off procedures.
- Maintained accurate records of parked vehicles to support operational accountability and efficiency.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
Dairy Clerk
Publix
11.2006 - 07.2007
- Maintained inventory accuracy through regular stock checks and product rotation.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions and handling customer payments.
- Trained new staff on store procedures, product knowledge, and customer service standards.
- Monitored product quality and freshness, removing expired items from shelves promptly.
- Developed strong relationships with vendors to ensure timely deliveries of dairy products.
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Labeled and inventoried department merchandise.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Notified management of customer or employee accidents.
- Satisfied customer orders for fresh products.
- Enhanced customer loyalty through attentive assistance and knowledgeable product recommendations.
Education
GED -
Atlantic Technical College
Coconut Creek, FLSkills
- Security operations management
- Emergency response coordination
- Surveillance techniques training
- Conflict resolution strategies
- Incident report analysis
- Regulatory compliance auditing
- Team performance optimization
- Staff scheduling and allocation
- Threat detection patrols
- Access control enforcement
- Training program development
- Law enforcement collaboration
- Customer service excellence
- Performance evaluation processes
- Integrity and honesty
- Scheduling and planning
- Detail-oriented
- Team management
- CPR certified
- Policy enforcement
- Staff assistance
Certification
- Certified Healthcare Security Officer (Basic)
- Certified Healthcare Security Officer (Advanced)
Timeline
Armed Security Officer Supervisor
WMCG
05.2022 - Current
Security Supervisor
Securitas Security Services USA
04.2021 - 05.2022
Security Officer
Securitas Security Services USA
04.2019 - 04.2021
Sales Associate
Circle K
03.2016 - 11.2016
Truck Team Leader
Target
08.2012 - 03.2016
Front End Associate
Academy Sports Outdoors
10.2011 - 12.2011
Valet
Healthcare Parking Systems
09.2010 - 09.2011
Dairy Clerk
Publix
11.2006 - 07.2007
GED -
Atlantic Technical College