Jason Snow
Rome
Summary
Professional operations expert with strong focus on team collaboration and achieving results. Skilled in process optimization, resource management, and strategic planning. Known for flexibility and reliability, adapting seamlessly to changing needs. Proven track record in driving operational efficiency and fostering productive work environment.
Overview
16
16
years of professional experience
Work History
Daily Operations Manager / Impound Manager
Loyd's Rome Towing INC.
Rome, GA
07.2024 - Current
- Streamlined daily operations to enhance service efficiency and response times.
- Coordinated towing schedules, optimizing resource allocation for improved operational flow.
- Monitored fleet maintenance schedules, reducing downtime and prolonging vehicle lifespan.
- Developed process improvements that increased client satisfaction and service reliability.
- Reduced downtime by proactively identifying potential issues and addressing them before they escalated.
- Implemented impound management systems to maintain accurate information and abandoned status of all impounded vehicles.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Office Manager
Loyd's Rome Towing INC.
Rome, GA
06.2023 - 07.2024
- Coordinated office operations to ensure efficient workflow and effective communication among staff.
- Maintained accurate records of financial transactions, balancing accounts and preparing reports for management review.
- Trained new staff on office procedures and daily task expectations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front office support.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operations Manager
Perry's Wrecker Service
Rome, GA
01.2015 - 06.2023
- Streamlined operational processes to enhance efficiency in fleet management and dispatching.
- Implemented safety protocols, reducing incident rates and ensuring compliance with industry regulations.
- Coordinated training programs for staff on best practices in towing and customer service techniques.
- Oversaw inventory management, optimizing parts procurement to minimize downtime for service vehicles.
- Developed strategic partnerships with local businesses, expanding service offerings and increasing revenue streams.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Driver
Perry's Wrecker Service
Rome, GA
06.2010 - 01.2015
- Operated tow trucks to safely transport vehicles for recovery operations.
- Assisted in conducting vehicle inspections for safety and compliance standards.
- Maintained accurate logs of vehicle movements and services rendered.
- Communicated effectively with customers to provide updates on service status.
- Developed strong customer service skills through direct interaction with clients during operations.
Education
Associate of Science - Business Administration And Management
Georgia Highlands College
Rome, GAHigh School Diploma -
Rome High School
Rome, GA05-2008
Skills
- Workplace safety
- Scheduling coordination
- Lean principles
- Customer service
- Problem-solving
- Team leadership
- Employee relations and conflict resolution
- Maintaining compliance
- Client relations
- Customer relationship management
- Operations management
Timeline
Daily Operations Manager / Impound Manager
Loyd's Rome Towing INC.
07.2024 - Current
Assistant Office Manager
Loyd's Rome Towing INC.
06.2023 - 07.2024
Operations Manager
Perry's Wrecker Service
01.2015 - 06.2023
Driver
Perry's Wrecker Service
06.2010 - 01.2015
Associate of Science - Business Administration And Management
Georgia Highlands College
High School Diploma -
Rome High School