Jason Trevino
Dawsonville
Summary
Resourceful Technical Service Representative known for productivity and efficient task completion. Specializes in technical troubleshooting, customer relationship management, and product support. Excels in communication, problem-solving, and adaptability, ensuring high-quality service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Technical Service Representative
Atlanta Gear Works
Dawsonville
09.2018 - Current
- Responded to customer inquiries regarding technical product specifications and support.
- Assisted in troubleshooting mechanical issues for gear and drive systems.
- Provided training sessions for new staff on product features and service protocols.
- Collaborated with engineering teams to improve product reliability and performance.
- Documented customer interactions and technical resolutions in the service database.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Demonstrated strong problem-solving skills when dealing with complex technical issues.
- Developed solutions for resolving customer inquiries in a timely manner.
- Assisted customers with installation, setup and configuration of products.
- Researched, analyzed, and troubleshot customer issues to identify root cause of problems.
- Reported any recurring problems or trends to management for further investigation.
- Trained new employees on best practices related to technical support.
- Provided feedback to management on customer satisfaction levels.
Auto Mechanic
Scott’s Auto Center
Cumming
09.2006 - 09.2018
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Repaired engines, transmissions, and brake systems efficiently and effectively.
- Ensured compliance with safety standards during all repair processes.
- Replaced engine components including filters, belts, hoses and pumps.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Inspected steering systems, suspension joints and wheel bearings for signs of wear.
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
- Tested vehicle engines to identify malfunctions.
Education
GED
Flowery Branch, TXSkills
- Mechanical repair
- Diagnostic tools
- Service documentation
- Technical troubleshooting
- Product training
- Installation assistance
- Problem solving
- Effective communication
- Attention to detail
- System maintenance
Timeline
Technical Service Representative
Atlanta Gear Works
09.2018 - Current
Auto Mechanic
Scott’s Auto Center
09.2006 - 09.2018
GED