Jason Watson
Atlanta
Summary
Strategic leader with a demonstrated history of driving revenue, profits and service metrics while improving processes and delivering strong leadership skills to an engaged team environment.
Overview
14
14
years of professional experience
Work History
Senior Director of Operations/General Manager
Hertz Corporation
01.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Director of Operations/General Manager of Operations
Hertz Corporation
11.2019 - 01.2022
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Customer Experience
Hertz Corporation
07.2018 - 11.2019
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Verified associates and managers wowed customers through personal and attentive contact.
- Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
- Evaluated business reports to build action plans to offset negative trends.
Area Revenue Manager/Territory Sales Manager
Hertz Corporation
07.2016 - 07.2018
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Operations Manager
Hertz Corporation
11.2012 - 07.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Education
BBA - Hospitality Administration And Management
Michigan State University
East Lansing, MI05.2010
Skills
- Cross-functional Coordination
- Decision Making
- Regulatory Compliance
- Problem Solving
- Process Improvement
- Workforce Planning
- Vendor Management
- Performance Metrics
Accomplishments
- Led management team to achieve 95% increase in service scores within first quarter as Senior Director
- Increased incremental sales revenue by $540,000 year-over-year
- Selected to participate in the Elite Manager Program
- Positioned my team to exceed KPI benchmarks for fleet efficiency, incremental sales, and service; resulting in top 3 ranking on national Operational Scorecard
Timeline
Senior Director of Operations/General Manager
Hertz Corporation
01.2022 - Current
Director of Operations/General Manager of Operations
Hertz Corporation
11.2019 - 01.2022
Director of Customer Experience
Hertz Corporation
07.2018 - 11.2019
Area Revenue Manager/Territory Sales Manager
Hertz Corporation
07.2016 - 07.2018
Operations Manager
Hertz Corporation
11.2012 - 07.2016
BBA - Hospitality Administration And Management
Michigan State University
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