Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jason A. Correll

Clarkesville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Senior Service Advisor

Peach State Truck Center
Jefferson
03.2017 - 07.2025
  • Maintained accurate records of all services performed on customer vehicles using dealership software.
  • Researched parts availability, costs, delivery times, and warranties as needed.
  • Resolved customer complaints regarding service issues in a timely manner.
  • Explained technical diagnoses and required repairs to customers in a clear and concise manner.
  • Attended regular training sessions provided by manufacturers in order to stay current on product updates.
  • Reviewed customer feedback surveys regularly in order to identify areas of improvement within the service department.
  • Communicated effectively with parts department personnel to ensure timely order fulfillment.
  • Provided customer service and advice to clients regarding vehicle maintenance and repair.
  • Developed comprehensive service plans for customers' vehicles, including cost estimates and timelines.
  • Documented all customer interactions in the company database system.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Estimated costs of vehicle repair.

Sales Manager

Loganville Ford
Loganville
10.2014 - 03.2017
  • Developed sales strategies to enhance customer engagement and satisfaction.
  • Trained and mentored sales team to improve product knowledge and performance.
  • Analyzed market trends to identify new business opportunities for growth.
  • Oversaw daily operations of the sales department for streamlined processes.
  • Cultivated relationships with clients to foster repeat business and referrals.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Participated in negotiations with vendors regarding product purchases or contracts.

Service Manager

Loganville Ford
Loganville
01.2011 - 10.2014
  • Managed daily operations for service department to ensure efficient workflow.
  • Trained and mentored team members on service protocols and best practices.
  • Developed and implemented customer service strategies to enhance client satisfaction.
  • Coordinated scheduling for staff to optimize service coverage and efficiency.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Conducted regular performance evaluations to support staff development initiatives.
  • Resolved customer complaints in a timely manner.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Hired and trained service department staff to drive performance.

Assistant Service Manager

Stone Mountain Ford
Snellville
03.2001 - 12.2010
  • Assisted in managing daily operations for service department.
  • Coordinated staff schedules and training sessions for new employees.
  • Addressed customer inquiries and resolved service-related issues promptly.
  • Developed training materials to enhance team performance and efficiency.
  • Monitored service quality to ensure adherence to company standards.
  • Supported the development of marketing strategies for service promotions.
  • Collaborated with management to implement process improvements in operations.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored technician performance and provided feedback on areas needing improvement.
  • Monitored employee performance through key metrics analysis.

Education

High School Diploma -

Loganville High School
Loganville, GA

Skills

  • Strong leadership
  • Workflow management
  • Customer relationship management
  • Process improvements
  • Excellent communication
  • Team collaboration
  • Goal-oriented mindset
  • Multitasking and organization
  • Strong work ethic
  • Performance goals
  • Attention to detail

Accomplishments

Ford Gold Medallion Elite award winner 4 straight years

Ford Silver Medallion Elite award winner 2 straight years

Completed Peach State Accelerator program for developing leadership

References

References available upon request.

Timeline

Senior Service Advisor

Peach State Truck Center
03.2017 - 07.2025

Sales Manager

Loganville Ford
10.2014 - 03.2017

Service Manager

Loganville Ford
01.2011 - 10.2014

Assistant Service Manager

Stone Mountain Ford
03.2001 - 12.2010

High School Diploma -

Loganville High School

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Jason A. Correll