Jassmin Davila
Hoboken
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
Brookeridge Benefits Insurance Agency
Valdosta
03.2025 - Current
- Assisted clients with policy inquiries and claims processing efficiently.
- Managed customer accounts using specialized software to ensure accuracy.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Maintained detailed records of customer interactions and transactions for compliance.
- Supported marketing initiatives by promoting insurance services to prospective clients.
- Advised customers on tailored coverage options to meet individual needs.
- Responded promptly to customer inquiries via email and phone for timely assistance.
- Performed administrative tasks including filing, scanning, faxing, and copying documents.
Second Assistant Manager
Cato, Valdosta Ga
Valdosta
03.2024 - 02.2025
- Greeted and assisted customers with inquiries and needs promptly.
- Resolved customer complaints efficiently to enhance satisfaction.
- Received, unpacked, and organized merchandise for optimal display.
- Balanced cash drawers daily to ensure accurate financial records.
- Adhered to store policies and procedures for safety and security compliance.
- Assisted in managing daily store operations and team performance.
- Facilitated training sessions for new employees to ensure effective onboarding.
Receptionist
Weaver and Stratton Pediatric Dentistry and Orthodontics, Orange Park, Fl
Orange Park
12.2023 - 03.2024
- Maintained clean and organized reception area to enhance visitor experience.
- Greeted and welcomed visitors professionally, ensuring positive first impressions.
- Assisted visitors with inquiries, providing accurate information promptly.
- Managed electronic and paper filing systems for efficient document retrieval.
- Utilized office software for word processing, spreadsheets, and email communication.
- Scheduled and confirmed appointments and meetings to optimize office operations.
Cashier/ Barista
Dunkin Donuts, Middleburg, Fl
Middleburg
04.2021 - 11.2023
- Greeted customers warmly and accurately took orders to enhance service experience.
- Provided exceptional customer service by addressing concerns and resolving complaints promptly.
- Prepared and served coffee, tea, and beverages per recipes and customer preferences.
- Maintained cleanliness and organization within kitchen and food preparation areas.
- Collaborated with team members to ensure efficient service delivery.
- Monitored inventory levels and restocked supplies to meet operational needs.
Education
High school diploma -
Echols County High
Statenville05.2019
Languages
English and Spanish
References
- Hannah, Pruitt, Manager at Dunkin Donuts, (904) 760-6927, Dunkin Donuts, Middleburg, Fl
- Tamiko, Pitts, Manager at Catos, (229)256-9481, Catos, Valdosta, Ga
- Danielle, Johnson, Manager at Weaver and Stratton Pediatric and Orthodontics, (904)866-9481, Weaver and Stratton Pediatric and Orthodontics, Orange Park, Fl
- Emilie, Kilpatrick, Manager at Dunkin Donuts, (904)667-1505, Dunkin Donuts, Middleburg, Fl
Languages
English
Professional
Spanish
Professional
Timeline
Insurance Customer Service Representative
Brookeridge Benefits Insurance Agency
03.2025 - Current
Second Assistant Manager
Cato, Valdosta Ga
03.2024 - 02.2025
Receptionist
Weaver and Stratton Pediatric Dentistry and Orthodontics, Orange Park, Fl
12.2023 - 03.2024
Cashier/ Barista
Dunkin Donuts, Middleburg, Fl
04.2021 - 11.2023
High school diploma -
Echols County High
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